Junior IT Technician

Career Custodians; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Village N Life, based in Camps Bay, is seeking a Junior IT Technician to join their on-site team. You will support end-users, manage Windows and Mac environments, and handle daily IT tasks with a focus on service excellence.

The role requires 1–3 years in IT support, strong communication skills, and a commitment to high standards of service delivery. On-site work and a busy hospitality setting are expected.

Qualifications

• Grade 12 or equivalent.
• Must speak, read, write and understand English at a professional level.
• Microsoft Certification or Similar
• 1 to 3 years in IT Support role
• Administration
• Servers
• Data
• Clients
• Access Control
• Communication
• Networking
• Audio and Visual
• Backup Power
• Drivers License
• Hospitality Experience (Advantageous)
• Microsoft 365 Cloud

Responsibilities

• Administration tasks including filing agreements, updates to asset registers and stock control.
• Perform basic server checks, Active Directory operations, and vendor coordination.
• Handle data backups, Mimecast operations, and user support via ticketing and remote tools.
• Provide first-tier IT support for staff and guests, including OS and software guidance.
• Support CCTV, access control, communications systems, and network cabling where needed.
• Assist with audio/visual setups and event support, including DSTV and video conferencing.

Skills

Windows OS

MacOS

MS Office

Customer support

Communication

Networking

IT Support

Microsoft Certification

Education

Grade 12 or equivalent

Tools

Dell PowerEdge

Active Directory

Mimecast

Symphony POS

RDP

AnyDesk

TeamViewer

Job description

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

Village N Life based in the heart of Camps Bay, has a position for a Junior IT Technician to join their team. We are seeking a motivated and knowledgeable individual with a foundational understanding of IT support. You should be able to excel at solving technical issues, supporting end-users, and thriving under pressure. Strong organizational and administrative skills and excellent communication skills are key. You will handle technical support requests with care and professionalism, ensuring attention to detail shines through in what you do.

What is required:

Providing efficient and proactive support of systems for all Village and Life members of staff, guests, or tenants. Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week. Sound knowledge of systems using Windows and MacOS as its Operating System, and MS Office suites. Attention to service delivery at the highest of standards, maintaining time management and priority levels.

*This is fully on-site position, with no remote or hybrid work options available.

Minimum Requirements:

• Grade 12 or equivalent
• Must speak, read, write and understand English at a professional level
• Microsoft Certification or Similar
• 1 to 3 years in IT Support role
• Administration
• Servers
• Data
• Clients
• Access Control
• Communication
• Networking
• Audio and Visual
• Backup Power
• Drivers License
• Hospitality Experience (Advantageous)
• Microsoft 365 Cloud

• Duties include, and not limited to:
  • Administration
    • Filing of Agreements, Information, Proposals and Transactions.
    • Updating of Asset Registers and stock keeping of IT Equipment in storage.
    • DSTV Account activation and deactivation requests.
    • Monthly password changing communication sent to all staff.
    • Vendor coordination for quoting, orders, deliveries, collections, or repairs.
    • Completion of daily checklists and reporting to Head of Technology and/or IT Manager.
    • Third party support follow up and resolutions.
  • Servers
    • Basic Server checks
    • Basic Active Directory operations and troubleshooting
    • Basic Dell PowerEdge operations and troubleshooting
    • Basic XenServer operations and troubleshooting
    • Basic TracTech T&A operations and troubleshooting
  • Data
    • Basic resource sharing
    • Basic backup checks, testing and reporting
    • Basic Mimecast operations and troubleshooting
  • Clients
    • Ticket System First Tier support and resolution
    • Standardised Computer Deployment and checklists
    • Basic Simphony POS troubleshooting
    • Remote Support Tools (RDP, Anydesk, TeamViewer)
    • User guidance on Operating system and software
    • Printer setup, testing and troubleshooting.
    • Any third-party software support.
  • Security
    • Basic CCTV operations and troubleshooting
  • Access Control
    • Basic HikVision and VIRDI operations and troubleshooting
  • Communication
    • Basic IP PABX and Phone operations and troubleshooting
    • Basic MS365 Admin Centre operations and troubleshooting
    • Basic support on mobile phones and apps
  • Networking
    • Basic Sophos endpoint operations and troubleshooting
    • Basic operations and troubleshooting on Netgear Switches
    • Basic operations and troubleshooting for Ruckus and Unifi AP's
    • Maintenance and installation of network cabling
  • Audio and Visual
    • Basic DSTV SAT-IP operations and troubleshooting
    • Basic Smart TV operations and troubleshooting
    • Video conferencing setups and testing
    • Support for events setup of audio and video equipment
    • Content streaming troubleshooting
  • Backup Power
    • Basic knowledge of Inverters, Generators and Solar
    • Basic online portal operations and troubleshooting

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.