Junior IT Technician

The Bay Hotel; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff housing options

Access to staff facilities

Structured environment

Job summary

Village n Life is seeking a Junior IT Technician to support the technology backbone across our multiple properties. Based in Camps Bay, Cape Town, you will handle first-line IT support, system checks, user setups, and basic troubleshooting to keep the operation running smoothly and guests satisfied.

You will work hands-on in a fast-paced hospitality tech environment, balancing methodical tasks with quick problem-solving while staying calm under pressure.

Qualifications

• 1–3 years’ IT support experience.
• Solid Windows and macOS knowledge.
• Familiarity with Microsoft 365 on remote support tools.
• Valid driver’s licence.

Responsibilities

• Provide first-tier IT support across properties and respond to tickets, calls and walk-ins.
• Maintain daily checks, basic server checks, and reporting to Head of Technology.
• Assist with standardised computer deployments, software installations and user setups.
• Troubleshoot diverse tech landscape with remote tools or on-site.
• Support CCTV, access control, IP phone operations, and basic networking checks.

Skills

Customer support

Troubleshooting

Documentation

Communication

Education

Microsoft certification or similar

Grade 12

Tools

MS365

Remote support tools

Active Directory

Networking basics

Job description

This role forms part of the Technology team at Village n Life, based in Camps Bay, Cape Town.

The Role

As Junior IT Technician, you’ll support the technology backbone that keeps Village n Life running. The environment is fast-paced, service-led and spread across hotels, apartments, spas, restaurants, and offices, which means your work directly impacts day to day operations and guest satisfaction.

You’ll assist with first-line technical support, daily system checks, setup and troubleshooting for users, devices and networks across the group. With your calm approach and solid technical foundation, you’ll help keep systems stable, respond to issues promptly and ensure our people have the tools they need to serve guests well.

Your role is hands‑on, suited to someone who can balance methodical work with quick problem‑solving while staying steady under pressure.

Key Responsibilities

• Provide first-tier IT support across all properties, responding to tickets, calls and walk-ins
• Maintain daily checklists, basic server checks, and accurate reporting to the Head of Technology
• Assist with standardised computer deployments, software installations and user setups
• Troubleshoot a diverse tech landscape, with world class remote tools, or while on‑site
• Support MS365, mobile devices, email platforms and basic Active Directory operations
• Handle administration including asset registers, DSTV account activations, password resetting and vendor coordination
• Conduct basic backup checks and reports, including Mimecast monitoring
• Basic Point of Sale monitoring and support
• Assist with CCTV basics, access control, automation, and IP phone operations
• Perform basic networking checks on switches, access points and cabling
• Support audio‑visual requirements including smart TVs, conferencing setups, streaming and event tech setups
• Assist with inverter, generator and solar monitoring at a basic operational level
• Ensure all work aligns with group technology standards, security protocols and service expectations

What We’re Looking For

• Grade 12 or equivalent
• Microsoft certification or similar technical qualification
• 1–3 years’ experience in an IT support role
• Solid understanding of Windows and MacOS environments
• Knowledge of networking fundamentals, security tools, servers and cloud platforms
• Strong organisational ability with steady follow‑through on tasks and admin
• Clear communication skills suited to assisting non‑technical users
• A calm, practical approach to troubleshooting in a busy hospitality environment
• Valid driver’s licence and reliable transport
• Hospitality experience beneficial but not required
• Familiarity with Microsoft365 on remote support tools a must
• Property Management and Point of Sales system knowledge is an advantage

What We Offer

• Competitive remuneration aligned with experience
• Exposure to a wide range of systems within a multi‑property hospitality group
• Supportive leadership with opportunities to grow your technical capability
• Staff housing options and access to staff facilities
• A stable, structured environment with clear expectations and guidance