IT Support Apprentice: Mentored Hands-on Training & Growth

Placements24; Johannesburg; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Permanent opportunity

Job summary

Placements24 in Johannesburg is seeking a Junior IT Support Technician Apprentice to join our IT department. This role blends hands-on training with formal learning, supporting hardware, software, networking, and cybersecurity under experienced mentors.

You will diagnose issues, configure systems, and assist with user accounts and inventory while developing problem-solving and teamwork skills in a dynamic tech environment. Progression to a permanent role is possible upon successful completion.

Qualifications

• Interest in information technology and willingness to learn.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software.
• Good communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and access permissions.
• Perform regular system maintenance and updates.
• Document technical issues and resolutions accurately.
• Escalate complex issues to senior IT staff when necessary.
• Support the setup and troubleshooting of video conferencing and other collaborative tools.
• Contribute to the maintenance of IT inventory and asset management.
• Assist in the implementation of new IT projects and upgrades.

Skills

Interest in IT

Basic hardware knowledge

Communication skills

Teamwork

Problem solving

Attention to detail

Willingness to learn

Networking basics

Education

Matriculation certificate

Job description

Placements24 in Johannesburg is seeking a Junior IT Support Technician Apprentice to join our IT department. This role blends hands-on training with formal learning, supporting hardware, software, networking, and cybersecurity under experienced mentors.

You will diagnose issues, configure systems, and assist with user accounts and inventory while developing problem-solving and teamwork skills in a dynamic tech environment. Progression to a permanent role is possible upon successful completion.