Apprentice IT Support Technician

Placements24; Durban; Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Comprehensive remote IT training

Competitive entry-level salary

Exposure to IT technologies

Work from home

Industry certifications

Job summary

Placements24 is seeking driven individuals for Apprentice IT Support Technicians in a remote-first role. You will deliver first-line IT support, assist with hardware, software and network issues, and help maintain the digital workspace.

Ideal candidates are self-motivated with good communication skills, eager to learn, and comfortable working remotely. Training, certification opportunities, and a path to advancement are provided.

Qualifications

• High school diploma or equivalent; IT certifications are a plus.
• Strong interest in technology and computer systems.
• Excellent troubleshooting and problem-solving abilities.
• Clear communication for remote user interaction.
• Familiar with Windows and macOS, plus basic networking concepts.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote technical support to end-users, diagnosing hardware, software, and network issues.
• Install, configure and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support tickets promptly and document actions taken.
• Assist with user account management, password resets, and access permissions.
• Contribute to IT documentation and knowledge base articles.
• Join remote training sessions and pursue opportunities for IT skill development.

Skills

Troubleshooting

Problem solving

Remote communication

Windows

macOS

Networking basics

Time management

Independence

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking driven and tech-savvy individuals to join their team as Apprentice IT Support Technicians , operating in a fully remote capacity. This role provides an exceptional opportunity to kick-start a career in information technology, focusing on providing first-line technical support and system maintenance. You will be instrumental in ensuring the smooth operation of our client's digital infrastructure, assisting users with hardware, software, and network issues. This is a remote-first position, ideal for individuals who are self-motivated, possess excellent communication skills, and are eager to learn and grow within the IT field, contributing to a connected and efficient virtual workspace.

Key Responsibilities

• Provide remote technical support to end-users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support tickets in a timely and efficient manner, documenting all actions taken.
• Assist with user account management, password resets, and access permissions.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.
• Participate in remote training sessions and proactively seek opportunities for skill development in IT support .

Requirements

• High school diploma or equivalent; further education or certifications in IT are a plus.
• Strong interest in technology and computer systems .
• Excellent troubleshooting and problem-solving abilities.
• Good communication and interpersonal skills for effective remote user interaction.
• Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Comprehensive remote IT training program.
• Competitive entry-level salary with potential for advancement.
• Exposure to various IT technologies and platforms.
• Work from the comfort of your own home.
• Opportunity to earn industry certifications.