IT Support Apprentice

Placements24; Bloemfontein; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Certifications

Flexible remote work

Job summary

Placements24 is seeking a motivated IT Support Apprentice to join their remote IT department. You will learn technical support and system administration while assisting remote users with hardware, software, and network issues.

Gain mentorship from experienced IT professionals, explore various IT tools, and work in a flexible remote setting that supports your career growth in IT.

Qualifications

• A strong interest in information technology and troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage tasks effectively in a remote setting.
• A stable high-speed internet connection and a suitable home office setup.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-level technical support to remote employees via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Assist with user account management and access permissions.
• Document support requests, solutions, and procedures.
• Install, configure, and maintain computer hardware and software.
• Contribute to the maintenance and security of the company's IT infrastructure.

Job description

About the Role

Our client is seeking an enthusiastic IT Support Apprentice to join their remote IT department. This role is perfect for individuals passionate about technology and eager to develop skills in technical support and system administration. You will provide essential IT assistance to internal users, troubleshoot hardware and software issues, and learn about network infrastructure, all from a remote work environment. This position offers a comprehensive learning experience in a supportive, tech-forward company culture.

Key Responsibilities

• Provide first-level technical support to remote employees via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Assist with user account management and access permissions.
• Document support requests, solutions, and procedures.
• Install, configure, and maintain computer hardware and software.
• Contribute to the maintenance and security of the company's IT infrastructure.

Requirements

• A strong interest in information technology and troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage tasks effectively in a remote setting.
• A stable high-speed internet connection and a suitable home office setup.
• Willingness to learn and adapt to new technologies.

Benefits

• Comprehensive training in IT support and systems administration.
• Exposure to various IT tools and technologies in a real-world setting.
• Mentorship from experienced IT professionals.
• Opportunity to gain certifications and build a career in IT.
• Flexible remote working arrangements.