Junior IT Help Desk Technician – Windows & Office 365

Company : Ziegler; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Ziegler in Johannesburg, South Africa seeks a reliable Help Desk IT Support Technician to provide first-line support to internal users, troubleshoot hardware and software, and ensure minimal disruption to daily operations.

You will respond to queries via ticketing, email or phone, diagnose and resolve issues, install and maintain desktops, laptops and printers, and manage user accounts and access in Active Directory and company systems.

Qualifications

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.

Responsibilities

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.

Skills

Help desk experience

Windows OS

macOS

Tools

Office 365

Active Directory

Ticketing system

Job description

Ziegler in Johannesburg, South Africa seeks a reliable Help Desk IT Support Technician to provide first-line support to internal users, troubleshoot hardware and software, and ensure minimal disruption to daily operations.

You will respond to queries via ticketing, email or phone, diagnose and resolve issues, install and maintain desktops, laptops and printers, and manage user accounts and access in Active Directory and company systems.