IT Help Desk Intern — Windows/macOS Support

Company : Ziegler; Johannesburg; On-site; ZAR 67,000 - 112,000; Full time

Job summary

Ziegler in Johannesburg is seeking a reliable Help Desk IT Support Technician to provide first-line technical support to internal users. You will troubleshoot hardware and software issues to keep staff productive with minimal downtime.

Responsibilities include responding to queries via ticketing system, diagnosing and resolving issues, installing and configuring desktops, laptops, printers, and managing Active Directory access.

Qualifications

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.

Responsibilities

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktops, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.

Skills

Help Desk experience

Windows/macOS knowledge

Tools

Active Directory

Job description

Ziegler in Johannesburg is seeking a reliable Help Desk IT Support Technician to provide first-line technical support to internal users. You will troubleshoot hardware and software issues to keep staff productive with minimal downtime.

Responsibilities include responding to queries via ticketing system, diagnosing and resolving issues, installing and configuring desktops, laptops, printers, and managing Active Directory access.