Junior Field Service Technician

Helderberg Personnel; Somerset West; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Helderberg Personnel is seeking a hands-on field service technician to diagnose, repair and test equipment at client locations and in the workshop. You will act as a professional brand ambassador, provide prompt, on-site service, follow site procedures and assist with machine loading and offloading.

The role requires a Matric certificate, electrical/electronic experience, a valid driver's licence, regional travel, and strong ICT skills with MS Office.

Qualifications

• Matric certificate required; formal electrical or electronic qualification is a plus.
• Minimum 6 months hands-on experience in electrical or electronic environment with strong customer service.
• Valid driver’s licence with driving experience and own reliable vehicle; willingness to travel regionally.
• Proficient in MS Office suite (Word, Excel, Outlook).
• Strong verbal communication, presentable appearance and disciplined stock/tool management.

Responsibilities

• Diagnose, repair and test equipment at client locations and in the workshop, aiming for a zero-percent return rate; conduct warranty repairs.
• Inspect incoming units, generate service/maintenance reports with photos, submit quotes to Branch Lead.
• Deliver prompt on-site service, follow site procedures, assist clients with machine loading/offloading.
• Book machines in/out, attach tags/POD docs, maintain daily logs and workshop stock accuracy.
• Attend scheduled service calls and be available for after-hours and weekend standby duties.

Skills

Verbal communication

Customer service

Stock management

Education

Matric certificate

Electrical/electronic qualification (advantage)

Tools

MS Office (Word, Excel, Outlook)

Job description

Key Responsibilities

• Repairs & Maintenance: Diagnose, repair, and test equipment at client locations and in the workshop, achieving a zero-percent return rate. Carry out warranty repairs using designated vehicle spares.
• Quoting & Inspections: Inspect incoming units, generate accurate service/maintenance reports with supporting photos, and submit quote data to the Branch Lead.
• Customer Service & Client Sites: Act as a professional brand ambassador, delivering prompt on-site service, strictly following site procedures, and assisting clients with machine loading/offloading.
• Workshop & Admin: Book machines in/out, attach ID tags/POD documentation, complete daily log sheets/job cards, and maintain vehicle and workshop stock accuracy.
• Standby & Call-outs: Attend scheduled service calls and remain available for allocated after-hours and weekend standby duties.

Requirements & Qualifications

• Education: Matric certificate. A formal electrical or electronic qualification is a distinct advantage.
• Experience: Minimum of 6 months hands‑on experience in an electrical or electronic environment, paired with solid customer service experience.
• Licence & Mobility: Valid driver's licence with driving experience and own reliable vehicle. Willingness to travel regionally.
• Computer Literacy: Proficient in MS Office suite (Word, Excel, Outlook).
• Attributes: Strong verbal communication skills, presentable appearance, disciplined approach to tool and stock management, and high ethical standards