Field Service Technician

Henred Fruehauf; Germiston; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Henred Fruehauf in Germiston is seeking a skilled Field Service Technician to join our team. You will diagnose, repair and maintain mechanical and technical equipment in the field, provide on-site support and customer training.

Travel across Gauteng and beyond may be required. A valid driver's license, strong fault-finding abilities and clear report writing are essential to ensure service quality and safety compliance.

Qualifications

• Experience in field service and repair of mechanical equipment.
• Ability to read technical drawings, manuals and specifications.
• Strong fault-finding and troubleshooting abilities.
• Excellent report-writing and communication skills.

Responsibilities

• Diagnose, troubleshoot and repair mechanical or technical equipment in the field.
• Perform installations, repairs, servicing and testing of products and equipment.
• Provide on-site and off-site technical support and guidance to customers.
• Maintain accurate service records and documentation.
• Ensure compliance with safety and quality standards.

Skills

Field service

Troubleshooting

Technical drawings

Electrical systems

Report writing

Customer service

Communication skills

Driver's license

Job description

We are looking fora skilled Field Service Technician to join our dynamic team. The successful candidate will be responsible for providing technical support, diagnostics, repairs, maintenance, installationsand customer service across a wide range of equipment, vehiclesand products.

Duties and Responsibilities

Diagnose, troubleshoot, evaluateand resolve technical and mechanical issues on equipment and vehicles in the field.

Perform installations, repairs, servicing, maintenanceand testing of products and equipment.

Provide on-site and off-site technical support, diagnosticsand repair advice to customers.

Monitor manufacturing, assembly, fitmentand service processes to ensure quality standards are maintained.

Liaise with engineering, manufacturing, workshop personnel and customers to resolve technical concerns and improve service delivery.

Conduct final inspections and quality checks prior to equipment or vehicle release.

Deliver customer training and technical guidance to ensure the safe and effective operation of products and equipment.

Maintain accurate service records, timesheets, expenditure reportsand technical documentation.

Compile comprehensive diagnostic, failure investigationand technical reports.

Ensure compliance with Occupational Health and Safety requirements, policiesand industry standards.

Manage inventory and assist with process improvements to enhance operational efficiency.

Provide professional support to internal and external stakeholders and maintain excellent customer relationships.

Take ownership of ad hoc projects and contribute to continuous improvement initiatives.

Report complex technical issues, operational concernsand project progress to management.

Minimum Requirements

Proven experience in field service, diagnostics, maintenanceand repair of mechanical or technical equipment.

Strong fault-finding and troubleshooting abilities.

Ability to read and interpret technical drawings, manualsand specifications.

Sound understanding of mechanical, hydraulic, electricaland diagnostic systems.

Valid driver's licence and willingness to travel extensively.

Strong report-writing and communication skills.

Computer literacy and experience with service reporting systems.

Ability to work independently and under pressure.

Excellent customer service and interpersonal skills.