Field Service Technician

Route Management; Germiston; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Route Management is seeking a skilled Field Service Technician to provide hands-on technical support, diagnostics, repairs, and maintenance across equipment and vehicles. The role involves installations, on-site and off-site assistance, and ensuring safety and quality standards are met.

You will liaise with customers and internal teams, prepare detailed documentation, and contribute to continuous improvement initiatives while travelling as required.

Qualifications

• Proven experience in field service, diagnostics, maintenance and repair of mechanical or technical equipment.
• Strong fault-finding and troubleshooting abilities.
• Ability to read and interpret technical drawings, manuals and specifications.
• Sound understanding of mechanical, hydraulic, electrical and diagnostic systems.
• Valid driver's licence and willingness to travel extensively.
• Strong report-writing and communication skills.
• Computer literacy and experience with service reporting systems.
• Ability to work independently and under pressure.
• Excellent customer service and interpersonal skills.

Responsibilities

• Diagnose, troubleshoot, evaluate and resolve technical and mechanical issues in the field.
• Perform installations, repairs, servicing, maintenance and testing of products and equipment.
• Provide on-site and off-site technical support and repair advice to customers.
• Monitor processes to ensure quality standards are maintained.
• Liaise with engineering, manufacturing and customers to resolve concerns.
• Conduct inspections and quality checks prior to release.
• Deliver customer training and guidance for safe operation.
• Maintain service records, timesheets and documentation.
• Prepare diagnostic and technical reports.
• Ensure compliance with health, safety and industry standards.
• Manage inventory and assist with process improvements.
• Provide professional support to stakeholders and maintain relationships.
• Take ownership of ad hoc projects and continuous improvement.

Skills

Field service

Troubleshooting

Reading drawings

Communication

Customer service

Problem solving

Report writing

Tools

Service reporting systems

Job description

We are looking fora skilled Field Service Technician to join our dynamic team. The successful candidate will be responsible for providing technical support, diagnostics, repairs, maintenance, installationsand customer service across a wide range of equipment, vehiclesand products.

Duties and Responsibilities

• Diagnose, troubleshoot, evaluateand resolve technical and mechanical issues on equipment and vehicles in the field.

• Perform installations, repairs, servicing, maintenanceand testing of products and equipment.

• Provide on-site and off-site technical support, diagnosticsand repair advice to customers.

• Monitor manufacturing, assembly, fitmentand service processes to ensure quality standards are maintained.

• Liaise with engineering, manufacturing, workshop personnel and customers to resolve technical concerns and improve service delivery.

• Conduct final inspections and quality checks prior to equipment or vehicle release.

• Deliver customer training and technical guidance to ensure the safe and effective operation of products and equipment.

• Maintain accurate service records, timesheets, expenditure reportsand technical documentation.

• Compile comprehensive diagnostic, failure investigationand technical reports.

• Ensure compliance with Occupational Health and Safety requirements, policiesand industry standards.

• Manage inventory and assist with process improvements to enhance operational efficiency.

• Provide professional support to internal and external stakeholders and maintain excellent customer relationships.

• Take ownership of ad hoc projects and contribute to continuous improvement initiatives.

• Report complex technical issues, operational concernsand project progress to management.

Minimum Requirements

• Proven experience in field service, diagnostics, maintenanceand repair of mechanical or technical equipment.

• Strong fault-finding and troubleshooting abilities.

• Ability to read and interpret technical drawings, manualsand specifications.

• Sound understanding of mechanical, hydraulic, electricaland diagnostic systems.

• Valid driver's licence and willingness to travel extensively.

• Strong report-writing and communication skills.

• Computer literacy and experience with service reporting systems.

• Ability to work independently and under pressure.

• Excellent customer service and interpersonal skills.