Junior Field Service Technician

Headhunters (South Africa); Gqeberha; On-site; ZAR 134,000 - 246,000; Full time

Job summary

Headhunters (South Africa) is seeking a Field Service Technician based in Gqeberha. The role involves accurate product installations, on-time delivery of installations, and taking full responsibility for each job.

You will perform repairs and maintenance on mechanical and electrical parts of doors and docking equipment, ensuring first-time-right execution and strict quality control. You will hand over installations with documentation and warranties, while upholding safety and vehicle upkeep.

Qualifications

• Grade 12 with English & Mathematics or equivalent Technical Trade Certificate.
• Minimum 2-3 years as Apprentice Field Service Technician.
• Minimum 2-3 years technical, electrical or industrial working experience.
• Ability to work with hand tools and power tools.
• Welding qualification is an advantage.
• Working at heights qualification is necessary.
• First Aid Level 1.
• Valid South African Driver’s License.

Responsibilities

• Executing accurate installations of all products.
• Ensure that the assigned installation is completed in good time to achieve excellent customer service.
• Taking full and total responsibility for each installation.
• Repairs, maintenance and servicing of all mechanical and electrical parts on all types of doors and docking equipment.
• Ensuring efficiency in getting the job done right the first time without delays or recalls.
• Adhering to strict installation quality control measures to ensure high standard of product and installation.
• 100% adherence to process and quality standard.
• Ensuring that each installation is professionally handed over to the client together with senior management if necessary.
• Ensuring the following is handed over and receipt acknowledged by the client: Manuals, Certificates, Warranties.
• Execute technical and other duties assigned at customer sites.
• Ensuring that all tools and machinery are in working order and report damaged or lost tools.
• Vehicles are tidy, clean and presentable.
• Using a checklist, vehicles need to be checked once a month to ensure tools are accounted for and in good working order.
• The tidiness and cleanliness of the vehicle is upheld at all times.
• All safety equipment / safety clothing and safety requirements checked monthly and replaced or repaired where necessary.
• Maintaining a clean, clear, tidy working environment at all times.
• Considering your safety and that of co-workers at all times.
• Full OHS PPE compliance.
• Ensuring customer satisfaction in every aspect of your duties.
• Be aware of the customer, the respect you show and how you interact.
• Always strive for exceptional customer service.
• Full client retention.
• Assisting team members outside of your scope of duty if the need arises.
• Lead by example.
• Be open to suggestions and advice from team members and management.
• Achievement of team targets.

Skills

Hand tools

Power tools

Welding

Height work

First Aid

Driver's license

Education

Grade 12 with English & Mathematics

Technical Trade Certificate

First Aid Level 1

Job description

• Grade 12 (with English & Mathematics) or equivalent Technical Trade Certificate
• Minimum 2-3 years as Apprentice Field Service Technician
• Minimum of 2-3 years technical, electrical or industrial working experience
• Ability to work with hand tools and power tools
• Ability to weld (welding qualification an advantage)
• Ability to work at heights (Working at Heights qualification necessary)
• Valid South African Driver’s License

Requirements

• Grade 12 (with English & Mathematics) or equivalent Technical Trade Certificate
• Minimum 2-3 years as Apprentice Field Service Technician
• Minimum of 2-3 years technical, electrical or industrial working experience
• Ability to work with hand tools and power tools
• Ability to weld (welding qualification an advantage)
• Ability to work at heights (Working at Heights qualification necessary)
• First Aid Level 1
• Valid South African Driver’s License

Responsibilities

Installations

• Executing accurate installations of all products.
• Ensure that the assigned installation is completed in good time to achieve excellent customer service.
• Taking full and total responsibility for each installation.

Repairs and Maintenance

• Repairs, maintenance and servicing of all mechanical and electrical parts on all types of doors and docking equipment.
• Ensuring efficiency in getting the job done right the first time without delays or recalls.

Quality of Workmanship

• Adhering to strict installation quality control measures to ensure high standard of product and installation.
• 100% adherence to process and quality standard.

Commissioning and Hand Over

• Ensuring that each installation is professionally handed over to the client together with senior management if necessary.
• Ensuring the following is handed over and receipt acknowledged by the client:
  • Manuals
  • Certificates
  • Warranties

General Duties – Technical

• Execute technical and other duties assigned at customer sites.

Working Environment

• Ensuring that all tools and machinery are in working order and report damaged or lost tools.
• Efficiency in executing tasks.
• No damaged or missing tools or machinery, adhering to company policies and procedures.
• Vehicles are tidy, clean and presentable.
• Using a checklist, vehicles need to be checked once a month to ensure that all tools are accounted for and in good working order, that the vehicle itself is in good working order and whether there is unaccounted stock in the vehicles.
• The tidiness and cleanliness of the vehicle is to be upheld at all times.
• All safety equipment / safety clothing and safety requirements have to be checked on a monthly basis and replaced or repaired where necessary.
• Maintaining a clean, clear, tidy working environment at all times.
• Considering your own safety as well as that of your co‑workers at all times.
• Full OHS PPE compliance.

Customer Service

• Ensuring customer satisfaction in every aspect of your duties.
• Be aware of the customer, the respect you show and how you interact.
• Always try to exceed the customer’s expectation by “under promise and over deliver”.
• Ensure that you look presentable when interacting with a client.
• Always strive for exceptional customer service.
• Full client retention.

Team Responsibilities

• Assisting team members outside of your scope of duty if the need arises.
• Always show courtesy, respect and friendliness towards your team members.
• Lead by example.
• Be open to suggestions and advice from team members and management.
• Achievement of team targets.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.