Diesel Mechanic: Field Service & Diagnostics Pro

Boardroom Appointments

Johannesburg

On-site

ZAR 536,000 - 893,000

Full time

3 days ago

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Job summary

Boardroom Appointments is sourcing a Field Service Technician Apprentice in Gauteng. The role focuses on hands-on maintenance of hardware and networking equipment at client sites. You'll learn diagnostic procedures, repair techniques, and preventative maintenance under experienced mentors.

The apprenticeship offers on-the-job training, exposure to industrial automation environments, and clear progression to a qualified technician role with travel across the region.

Qualifications

2–5 years experience in IT support or field service environments.
On-site installations, troubleshooting, and customer support experience.
Knowledge of LAN/WAN setup, maintenance, and troubleshooting.

Responsibilities

Install and maintain computer hardware and networking equipment.
Provide on-site technical support and respond to service requests.
Travel to customer sites and assist with system upgrades and maintenance.
Document issues and resolutions for knowledge sharing.

Skills

Servers & Workstations

Networking

Windows & Linux

Hardware Troubleshooting

Field Service

Education

IT Diploma/Degree

Job description

Key Responsibilities Hardware & Software Support

Install, configure, and maintain computer hardware, servers, workstations, routers, switches, and peripheral devices.
Install, update, and troubleshoot operating systems and software applications.
Diagnose and resolve hardware and software-related issues efficiently.

Network Support

Configure and support LAN/WAN environments.
Troubleshoot network connectivity issues and optimise network performance.
Assist with network upgrades and infrastructure improvements.

Technical Support & Troubleshooting

Provide on-site support to customers and end-users.
Respond to service requests and resolve technical issues.
Replace faulty hardware and ensure proper integration into existing environments.
Perform testing and quality checks to ensure systems meet performance standards.

Documentation & Administration

Maintain accurate technical documentation, including network diagrams, configurations, and SOPs.
Ensure site credentials and technical records remain up to date.
Document troubleshooting processes and resolutions.

Team Collaboration & Mentorship

Work closely with internal technical teams to resolve complex issues.
Assist with implementing system improvements and upgrades.
Mentor and support junior engineers through training and knowledge sharing.

Travel & Emergency Support

Travel regularly to customer sites as required.
Participate in after-hours and emergency support when critical issues arise.

Minimum Requirements Qualifications

Grade 12 (Matric).
Valid Driver's Licence.
Diploma or Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous.

Experience

2-5 years' experience in the office automation, IT support, field service, or technical support environment.
Proven experience with on-site installations, troubleshooting, and customer support.

Technical Skills

Strong knowledge of computer hardware, servers, workstations, routers, switches, and peripherals.
Experience with Windows and/or Linux operating systems.
Networking experience including LAN/WAN setup, maintenance, and troubleshooting.
Understanding of IT infrastructure, diagnostics, and testing procedures.
Knowledge of basic IT security principles and best practices.

Key Competencies

Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and manage multiple priorities.
Adaptable and comfortable working in various customer environments.
Physically capable of handling hardware installations and equipment.
Willingness to travel extensively and participate in standby or emergency support when required.

What's in it for You?

Exposure to a wide range of technologies and customer environments.
Opportunity to work on diverse technical projects and infrastructure deployments.
Career growth and development within a dynamic technical environment.
Ongoing learning, mentorship, and professional development opportunities.

Field Service Technician Apprenticeship

Our client, a leading provider of industrial automation solutions, is offering an exciting Field Service Technician Apprenticeship in Tembisa, Gauteng, ZA . This is a hands‑on role designed for individuals who are mechanically inclined and eager to learn the intricacies of servicing and maintaining complex machinery. As an apprentice, you will be paired with experienced technicians, receiving comprehensive on‑the‑job training in diagnostic procedures, repair techniques, and preventative maintenance. This program is ideal for those seeking a stable, rewarding career in a technically demanding field. You will gain invaluable practical experience working directly with cutting‑edge technology, contributing to the operational efficiency of our diverse client base across various industries. Our client is committed to developing talent from within, offering a clear pathway for career advancement from apprentice to fully qualified technician.

About the Role

Key Responsibilities

Assist senior technicians in diagnosing, troubleshooting, and repairing industrial equipment.
Perform routine preventative maintenance tasks as per service schedules.
Install and commission new equipment on client sites.
Read and interpret technical manuals, schematics, and blueprints.
Maintain accurate records of service calls, repairs, and parts used.
Ensure client satisfaction by providing timely and effective technical support.
Adhere to all safety protocols and company policies while on client premises.
Participate in regular training sessions to enhance technical skills and product knowledge.
Travel to various client locations within the designated service area.