Junior Administrative Assistant - Client Services

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Junior Administrative Assistant in Durban to support the Client Services team. The role focuses on answering client inquiries, handling documents, and maintaining records with accuracy.

You will assist with meeting materials, scheduling, and general office duties in a hybrid work setting, contributing to a professional financial services environment in Durban.

Qualifications

• High school diploma or equivalent; further administrative qualifications are a plus.
• Experience in an administrative or customer-facing role is advantageous.
• Proficiency in English with strong written and verbal communication.

Responsibilities

• Respond to client inquiries via phone and email in a prompt and professional manner.
• Assist with preparation and organization of client meeting materials and presentations.
• Maintain and update client records in the CRM system accurately.
• Process and manage incoming and outgoing mail and correspondence.
• Schedule client appointments and manage the department's shared calendar.
• Provide general administrative support, including filing, photocopying, scanning, and data entry.
• Coordinate client events or workshops and liaise with other departments.
• Support team members with ad-hoc administrative tasks as needed.
• Ensure office supplies are stocked and organized.

Skills

Strong communication

Organizational skills

Multitasking

Attention to detail

Proactive attitude

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client, a reputable financial services firm located in the bustling heart of Durban, KwaZulu-Natal , is looking for an enthusiastic and detail-oriented Junior Administrative Assistant to join their Client Services team. This entry-level position is ideal for a motivated individual eager to learn and grow within a professional setting. You will provide essential administrative support to the client services department, assisting with client inquiries, document management, and general office operations. The role requires excellent communication skills, a positive attitude, and a commitment to providing outstanding support. This is a fantastic stepping stone for a career in administration within the financial sector in Durban .

Key Responsibilities

• Respond to client inquiries via phone and email in a prompt and professional manner.
• Assist with the preparation and organization of client meeting materials and presentations.
• Maintain and update client records in the CRM system accurately.
• Process and manage incoming and outgoing mail and correspondence.
• Schedule client appointments and manage the department's shared calendar.
• Provide general administrative support, including filing, photocopying, scanning, and data entry.
• Assist in organizing and coordinating client events or workshops.
• Liaise with other departments to ensure smooth information flow and efficient service delivery.
• Support team members with ad-hoc administrative tasks as needed.
• Ensure office supplies are adequately stocked and organized.

Requirements

• High school diploma or equivalent; further administrative qualifications are a plus.
• Previous experience in an administrative or customer-facing role is advantageous.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize workload effectively.
• A positive, proactive, and helpful attitude.
• Willingness to learn and adapt in a dynamic environment.
• Understanding of basic financial concepts is beneficial.
• Must be based in or willing to commute to Durban .

Benefits

Our client offers an attractive starting salary, along with a comprehensive benefits package that includes medical aid contributions and a provident fund. Opportunities for ongoing training and professional development are provided to help you build a successful career. The hybrid work arrangement offers a good balance between working in the office and remotely. Employees benefit from a supportive team environment and access to company-provided resources. This role in Durban provides a solid foundation for future career advancement within the financial services industry. We are committed to fostering a positive and inclusive workplace culture.