Job: Technical Support Graduate

Company : SITA; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

SITA invites recent graduates to join its South Africa Graduate Program within SITA Global Services for an 11-month period, with potential for a permanent role. This entry‑level role focuses on supporting technical services, assisting under the supervision of the Customer Success Manager, and providing technical support to SITA airline clients.

Graduates will gain hands‑on experience in aviation operations, technical and communication skills, and participate in corporate projects within a

Qualifications

• Bachelor’s Degree required.
• 6–24 months IT support experience.
• Working knowledge of Windows 10.
• Basic networking knowledge.
• Strong customer service and problem ownership.
• Ability to work in a team and build relationships.
• Installation and configuration experience for end-user apps.
• CompTIA A+ knowledge preferred.

Responsibilities

• Ensure SLA with prompt client support
• Manage incidents for internal and external customers
• Follow installation guidelines and best practices
• Maintain service operation availability with proper system configuration
• Utilize tools and equipment for installation, intervention, and repairs
• Escalate unresolved issues as needed
• Conduct preventive maintenance and monitor systems
• Provide onsite user support during service cutovers

Skills

Customer service

Teamwork

Problem ownership

End-user app install

Education

Bachelor’s Degree

Tools

Windows 10

CompTIA A+

Job description

SITA is inviting recent graduates to join its South Africa Graduate Program within SITA Global Services for an 11-month period, with potential for a permanent role. This entry‑level role focuses on supporting technical services, assisting under the supervision of the Customer Success Manager, and providing technical support to SITA airline clients. Graduates will gain hands‑on experience in aviation operations, technical and communication skills, and participate in corporate projects within a dynamic, global environment.

Responsibilities

• Ensure SLA compliance with prompt client support
• Manage incidents for both internal and external customers
• Follow installation guidelines and best practices
• Maintain service operation availability with proper system configuration
• Utilize tools and equipment for installation, intervention, and repairs
• Escalate unresolved issues as needed
• Conduct preventive maintenance and monitor systems/services
• Provide onsite user support during service cutovers

Qualifications

• Bachelor’s Degree
• 6 months to 2 years of experience in IT support (Desktop, PCs, Printers, and Network Devices)
• Working knowledge of Windows 10
• Basic networking knowledge
• Customer service skills and problem ownership attitude
• Ability to work in a team and build relationships
• Installation and configuration experience for end‑user applications and software
• CompTIA A+ knowledge