Job: Graduate Intern - IT Helpdesk Technician

Company : Cape Nature; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Cape Nature seeks a proactive Graduate Intern - IT Helpdesk Technician to join the IT team in Cape Town. You will support end-users, log and resolve incidents, and assist with device setup and user account provisioning across sites.

The role emphasizes hands-on troubleshooting, timely updates, and clear communication with both technical and non-technical users while contributing to service delivery improvements.

Qualifications

• NQF 5 in Information Systems, IT Management, or related field.
• 1–2 years IT Desktop support experience or proficiency with Windows and Microsoft 365.
• Familiarity with endpoint management tools (Intune).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Experience supporting remote/hybrid teams.

Responsibilities

• Ensure that 90% of open calls are resolved within the specified SLA.
• Keep sites up-to-date with current infrastructure.
• Coordinate device setup, user account creation, and orientation support with IT teams.
• Adhere to governance, apply security patches and perform regular system updates; conduct regular audits of employee devices.

Skills

Windows

Microsoft 365

End-user support

Remote support

Communication

Education

NQF 5 in Information Systems/IT Management

Tools

Intune

Job description

Graduate Intern - IT Helpdesk Technician

About

Description

CapeNature seeks to appoint an enthusiastic IT Helpdesk Technician to join our productive team at CapeNature. If you are a proactive, detail orientated problem solver, the IT Helpdesk position is suited for you. Applying for this position you should be technically hands-on, comfortable with working independently and able to manage tasks with a sense of urgency. You are a person that takes ownership of issues, communicates clearly with both technical and non-technical users, and is always looking to improve the end-user experience.

Responsibilities

• Ensure that 90% of all open calls are converted and resolved within the specified Service Level
• Keep all the sites up-to date with the current infrastructure.
• Coordinating with internal business departments and IT teams to schedule device setup, user account creation, and orientation support.
• Adhere to prescribed governance procedures and processes^Applying security patches and performing regular system updates.^Performing regular audits of employee devices

Qualifications

• NQF 5 in either Information Systems, IT Management, or a related field.
• Minimum of 1-2 years of experience in IT Desktop support environment orProficiency with Windows, and common enterprise applications (e.g., Microsoft 365)
• Familiarity with endpoint management tools (e.g. Intune etc.).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Experience supporting remote/hybrid teams.

Job Location: Cape Town,Western Cape, South Africa

2027 South African Graduate Internship Intake