Job: Desktop Support Engineer Graduate

Company : GBS; Durban; On-site; ZAR 67,000 - 89,000; Full time

Job summary

GBS in Durban, KwaZulu-Natal, is offering a 12-month Desktop Support Engineer Intern program designed to give hands-on experience with hardware and software support. You will set up desktops, assist users, troubleshoot issues, install software, and collaborate with the IT team to keep systems running smoothly.

The paid internship welcomes learners from public institutions with A+/N+ certifications and a basic knowledge of Windows 10/11 and Office 365; residency in KwaZulu-Natal is required, and

Qualifications

• Matric and a 3-year IT diploma/degree from a public tertiary institution.
• A+ or N+ certifications are required.
• Basic understanding of Windows 10/11 operating systems.
• Knowledge of Office 365 and IT hardware components.

Responsibilities

• Set up and configure desktop computers and peripherals.
• Provide support via phone, email, or face-to-face.
• Diagnose and resolve hardware and software issues.
• Install and update software.
• Work with the IT team on projects.
• Track IT gear and support printer-related tasks.
• Assist with anti-virus challenges and system security.

Skills

A+ Certification

N+ Certification

Windows 10/11

Office 365

IT hardware

Education

Matric + 3-Year Diploma/Degree in IT (public tertiary)

Job description

Are you a tech-savvy individual who enjoys tackling hardware and software issues? As a Desktop Support Engineer Intern at GBS Group, you will manage installations, upgrades, and troubleshooting to ensure our desktop systems run optimally. This 12-month paid internship offers a chance to gain valuable experience and skills in a supportive team environment.

Responsibilities

• Setup and Configuration: Set up and configure desktop computers and peripherals


• User Support: Provide support via phone, email, or face-to-face


• Troubleshooting: Diagnose and resolve hardware and software issues


• Software Management: Install and update software


• Team Collaboration: Work with the IT team on projects


• Equipment Management: Track IT gear and support printer-related tasks


• Security Champion: Assist with anti-virus challenges and system security

Qualifications

• Matric + 3-Year Diploma/Degree in IT from a public tertiary institution


• A+ or N+ certifications are required


• Basic understanding of Microsoft operating systems (Windows 10/11)


• Knowledge of Microsoft Office 365 and IT hardware components


• Must be a South African citizen aged between 18-35


• Must reside in or around KwaZulu-Natal


• Must not be employed or part of another internship/learnership program


• Must not have previously completed an internship (SETA/Government)

Hiring organization

GBS

Employment Type: internship