IT Technician: End-User Support & Endpoint Security

Dante Personnel

South Africa

On-site

ZAR 201,000 - 335,000

Full time

11 days ago

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Job summary

Dante Personnel is seeking an experienced IT Support Specialist to deliver end-to-end desk-side and remote IT support for desktops, laptops, printers and peripherals across the Western Cape. You will troubleshoot hardware and software, manage the endpoint lifecycle from onboarding to offboarding, and provide professional support to directors and lawyers.

The role requires strong Windows 10/11 and Microsoft 365 experience, familiarity with Active Directory and network basics, and the ability to

Qualifications

Grade 12 and relevant IT certifications preferred
2–4+ years in corporate IT support (professional services or legal)
Experience assisting users in person and remotely
Strong Windows 10/11 and Microsoft 365 experience
Windows Server with HyperV/VMWare knowledge
AD, Azure AD, DNS, DHCP, TCP/IP, SMTP proficiency
Experience supporting Teams, SharePoint, Exchange Online
Knowledge of network infrastructure (LAN/WAN, Wi‑Fi, VPN)
Endpoint security, patch management, and SQL knowledge
Relevant IT certifications (Microsoft, CompTIA, etc.) preferred

Responsibilities

Provide end-to-end IT support for desktops, laptops, mobile devices, printers and peripherals
Troubleshoot hardware and software issues and document resolutions
Full endpoint lifecycle management from onboarding to offboarding
Support senior stakeholders (directors, lawyers) professionally
Assist with asset management and stock control
Liaise with vendors for repairs, warranties and escalations
Participate in after-hours or weekend standby support
Support IT work in the Western Cape
Promote cybersecurity awareness and good user behaviour
Own issues end-to-end and communicate clearly with users and team
Maintain accurate ticket notes and documentation