It Technician

Dante Personnel Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Alternating office visits

Job summary

Dante Personnel Recruitment (Pty) Ltd in Cape Town seeks an IT Technician to support offices in the Western Cape. The role covers user support, device lifecycle management, and incident resolution across on‑prem and cloud environments.

You will work with Directors, lawyers and staff, providing professional IT assistance, managing AD/AAD, VPNs, and Microsoft 365 apps, while helping improve processes and documentation.

Qualifications

• Grade 12; 2–4+ years in a corporate IT support environment.
• Experience assisting users in person and remotely.
• Proficient in Windows 10/11 and Microsoft 365 support.
• Experience with Windows Server, Hyper-V and VMware.
• Strong knowledge of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP.
• Experience supporting Teams, SharePoint and Exchange Online.
• Solid understanding of network infrastructure (LAN/WAN, Wi‑Fi, VPN).
• End-user device lifecycle management and ticket-based support.

Responsibilities

• Provide support for desktops, laptops, mobiles, printers and peripherals.
• Troubleshoot Windows 10/11, M365 and related apps; log issues clearly.
• Administer AD, Azure AD, DNS, DHCP, and Group Policy; manage access reviews.
• Support VPNs, LAN/WAN, and wireless networks; assist with incident resolution.
• Liaise with vendors for repairs, warranties and escalations; document solutions.

Skills

Windows 10/11 support

Microsoft 365 support

Active Directory

Azure AD

DNS/DHCP

TCP/IP

Hyper-V

VMware

SharePoint/Exchange Online

VPN/LAN/WAN

Endpoint security

SQL

Education

Grade 12

Tools

Hyper-V

VMware

Active Directory

Azure AD

DNS

DHCP

GPO

iManage/Filesite

Microsoft 365

Job description

IT TECHNICIAN Dante Personnel Recruitment (Pty) Ltd Cape Town - CBD, SA - Western Cape, ZA

IT TECHNICIAN - CAPE TOWN/STELLENBOSCH

MARKET RELATED

Minimum requirements:

• Grade 12
• 2–4+ years experience in a corporate IT support environment (professional services or legal)
• Experience assisting users in person and remotely
• Windows 10/11 and Microsoft 365 support experience
• Windows Server with HyperV and VMWare
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
• Experience supporting Teams, SharePoint, Exchange, Exchange Online
• Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
• Working knowledge of endpoint security and patch management systems and applications
• Working knowledge of SQL
• Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
• Alternating office visits
• Drivers' license with own reliable transport is required
• Provide support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
• Full endpoint life cycle management for all user devices from onboarding to offboarding
• Resolve Helpdesk requests with minimal supervision
• Support senior stakeholders (directors, lawyers) with a high level of professionalism
• Troubleshoot Windows 10/11, Microsoft 365, and application issues
• Share knowledge and assist with training and standards within team
• Contribute to improving processes, documentation, and user experience
• Administer Active Directory, Azure AD, Group Policy, DNS, DHCP
• iManage/Filesite user support
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Assist with endpoint management (Intune / device policies where applicable)
• Support VPNs, Wi-Fi, and LAN/WAN connectivity
• Perform workstation builds, rebuilds, and lifecycle replacements
• Enforce security standards (endpoint protection, patching, access controls)
• Assist with user access reviews and offboarding
• Promote cybersecurity awareness and good user behaviour
• Own issues end-to-end and communicate clearly with users and team
• Maintain accurate ticket notes and documentation
• Assist with asset management and stock control
• Liaise with vendors for repairs, warranties, and escalations
• Participate in after-hours or weekend standby support when required
• Supporting all IT-related work in the Western Cape
• Friendly and helpful attitude
  Good interpersonal skills and ability to work well with others
• Utilize Microsoft applications for support, reporting and documentation
• Good written and verbal communication skills
• Attention to detail with the ability to work under pressure
• Ability to work independently and in a team
• Prioritize tasks
• Fast reaction time to all requests
• Willingness to learn and find own answers
• Ability to multi-task & have good organizational\\structural skills
• Maintain confidentiality in all matters