IT Technician

Cecile Personnel (Pty) Ltd; Wes-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Cecile Personnel (Pty) Ltd is seeking an IT Support professional to provide end-user support for desktops, laptops, mobiles, printers and peripherals. You will troubleshoot Windows 10/11 and Microsoft 365 issues, manage the endpoint lifecycle, and assist with AD/Azure AD, DNS and DHCP administration.

Responsibilities include supporting Teams/SharePoint/OneDrive, iManage/FileSite, Intune, VPN and LAN/WAN connectivity, plus workstation builds and ongoing security, patching and offboarding.

Qualifications

• 2–4+ years' experience in a corporate IT support environment.
• Strong Windows 10/11 and Microsoft 365 experience.
• Experience with Windows Server, Hyper‑V and VMware.
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP.
• Experience with Teams, SharePoint, Exchange and Exchange Online.
• Knowledge of LAN/WAN, Wi‑Fi and VPN technologies.
• Knowledge of endpoint security and patch management.
• Working knowledge of SQL.
• Relevant IT certifications such as Microsoft or CompTIA advantageous.
• Valid driver’s license and own reliable transport essential.
• Willingness to travel between offices.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues.
• Provide professional support to senior stakeholders, including directors and lawyers.
• Manage the full endpoint lifecycle from onboarding to offboarding.
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP.
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Provide iManage/FileSite user support.
• Assist with Intune and endpoint management.
• Troubleshoot VPN, Wi-Fi and LAN/WAN connectivity.
• Perform workstation builds, rebuilds and lifecycle replacements.
• Maintain endpoint security, patching and access controls.
• Assist with user access reviews, cybersecurity awareness and offboarding.
• Maintain accurate ticket notes, documentation and asset records.
• Liaise with vendors regarding repairs, warranties and escalations.
• Participate in after-hours/weekend standby when required.
• Support IT operations across the Western Cape.

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD

DNS

DHCP

LAN/WAN

VPN

Endpoint security

IT support

Education

Grade 12

Tools

Windows Server

Hyper‑V

VMware

Intune

Job description

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers and peripherals
• Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
• Provide professional support to senior stakeholders, including directors and lawyers
• Manage the full endpoint lifecycle from onboarding to offboarding
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
• Provide iManage/FileSite user support
• Assist with Intune and endpoint management
• Troubleshoot VPN, Wi-Fi and LAN/WAN connectivity
• Perform workstation builds, rebuilds and lifecycle replacements
• Maintain endpoint security, patching and access controls
• Assist with user access reviews, cybersecurity awareness and offboarding
• Maintain accurate ticket notes, documentation and asset records
• Liaise with vendors regarding repairs, warranties and escalations
• Participate in after-hours/weekend standby when required
• Support IT operations across the Western Cape

Requirements

• Grade 12
• 2–4+ years' experience in a corporate IT support environment
• Professional services or legal-sector IT experience advantageous
• Strong Windows 10/11 and Microsoft 365 experience
• Experience with Windows Server, Hyper‑V and VMware
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
• Experience with Teams, SharePoint, Exchange and Exchange Online
• Knowledge of LAN/WAN, Wi‑Fi and VPN technologies
• Knowledge of endpoint security and patch management
• Working knowledge of SQL
• Relevant IT certifications such as Microsoft or CompTIA advantageous
• Valid driver's licence and own reliable transport essential
• Willingness to travel between offices

Competencies

• Friendly, professional and service‑oriented
• Strong interpersonal and communication skills
• Excellent attention to detail
• Able to work independently and under pressure
• Strong organisational and prioritisation skills
• Fast response time and effective problem‑solving ability
• Ability to multitask and manage competing priorities
• Willingness to learn and find solutions independently
• High level of confidentiality and professionalism