IT Technician

Flink Recruitment; Cape Town; On-site; ZAR 335,000 - 413,000; Full time

Job summary

Flink Recruitment seeks an IT Support Specialist to provide desktop and mobility support across the firm, including senior stakeholders. You will manage the endpoint lifecycle, administer AD/Azure AD, DNS/DHCP, and support Microsoft 365 apps such as Exchange Online, Teams, SharePoint and OneDrive.

Travel to offices in the Western Cape may be required; strong Windows/M365 experience and relevant certifications are advantageous.

Qualifications

• 2–4+ years in a corporate IT support environment
• Strong Windows 10/11 and Microsoft 365 experience
• Experience with Windows Server, Hyper‑V and VMware
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
• Experience with Teams, SharePoint, Exchange and Exchange Online
• Knowledge of LAN/WAN, Wi‑Fi and VPN technologies
• Knowledge of endpoint security and patch management
• Working knowledge of SQL
• Relevant IT certifications such as Microsoft or CompTIA advantageous
• Valid driver’s licence and own reliable transport essential
• Willingness to travel between offices

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers and peripherals
• Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
• Provide professional support to senior stakeholders, including directors and lawyers
• Manage the full endpoint lifecycle from onboarding to offboarding
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
• Provide iManage/FileSite user support
• Assist with Intune and endpoint management
• Troubleshoot VPN, Wi‑Fi and LAN/WAN connectivity
• Perform workstation builds, rebuilds and lifecycle replacements
• Maintain endpoint security, patching and access controls
• Assist with user access reviews, cybersecurity awareness and offboarding
• Maintain accurate ticket notes, documentation and asset records
• Liaise with vendors regarding repairs, warranties and escalations
• Participate in after‑hours/weekend standby when required
• Support IT operations across the Western Cape

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD

DNS

DHCP

TCP/IP

Exchange Online

VPN

LAN/WAN

SQL

Security awareness

Education

Grade 12

Tools

Windows Server

Hyper-V

VMware

Intune

Job description

Roles and Responsibilities

• Key Responsibilities
• Provide technical support for desktops, laptops, mobile devices, printers and peripherals
• Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
• Provide professional support to senior stakeholders, including directors and lawyers
• Manage the full endpoint lifecycle from onboarding to offboarding
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
• Provide iManage/FileSite user support
• Assist with Intune and endpoint management
• Troubleshoot VPN, Wi‑Fi and LAN/WAN connectivity
• Perform workstation builds, rebuilds and lifecycle replacements
• Maintain endpoint security, patching and access controlsAssist with user access reviews, cybersecurity awareness and offboarding
• Maintain accurate ticket notes, documentation and asset records
• Liaise with vendors regarding repairs, warranties and escalations
• Participate in after‑hours/weekend standby when required
• Support IT operations across the Western Cape

Requirements

• Grade 12
• 2–4+ years' experience in a corporate IT support environment
• Professional services or legal-sector IT experience advantageous
• Strong Windows 10/11 and Microsoft 365 experience
• Experience with Windows Server, Hyper‑V and VMware
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
• Experience with Teams, SharePoint, Exchange and Exchange Online
• Knowledge of LAN/WAN, Wi‑Fi and VPN technologies
• Knowledge of endpoint security and patch management
• Working knowledge of SQL
• Relevant IT certifications such as Microsoft or CompTIA advantageous
• Valid driver's licence and own reliable transport essential
• Willingness to travel between offices

Competencies

• Friendly, professional and service‑oriented
• Strong interpersonal and communication skills
• Excellent attention to detail
• Able to work independently and under pressure
• Strong organisational and prioritisation skills
• Fast response time and effective problem‑solving ability
• Ability to multitask and manage competing priorities
• Willingness to learn and find solutions independently
• High level of confidentiality and professionalism

Employment Details

• Employment Type: Permanent Employment
• Industry: Legal Services
• Work space preference: Work Onsite
• Ideal work province: Western Cape
• Ideal work city: Cape Town
• Salary bracket: R 30000 - 37000
• Drivers License: CODE B (Car)
• Own car needed: Yes