IT Support Technician | Windows 365 & Networking

Raubex Group Ltd; Cape Town; On-site; ZAR 180,000 - 260,000; Part time

Job summary

Raubex Building Cape is seeking a Junior IT Support Technician on a contract basis in Cape Town. The role requires 2–4 years of hands-on IT support, with independence to handle end-user support and operational tasks from Microsoft 365 to hardware deployments at remote sites.

Ideal candidates hold an IT qualification (diploma/degree or CompTIA A+/Network+), know Microsoft 365 and Windows 11, and can communicate clearly with business users while travelling as needed.

Qualifications

• 2–4 years of IT support or similar position.
• Solid end-user support and hardware/software troubleshooting.
• Knowledge of Microsoft 365 and Windows 11; TCP/IP, DNS, DHCP, VLANs.

Responsibilities

• Provide remote and on-site IT support for Microsoft 365, Windows, and core software.
• Triage, manage, and resolve helpdesk tickets within SLAs.
• Configure, deploy, and maintain desktops, laptops, and peripherals for users.
• Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Entra ID.
• Perform software installations, upgrades, patches, and OS deployments.
• Diagnose and resolve hardware faults; coordinate repairs with suppliers.
• Install and support network hardware at remote sites.
• Maintain IT stock and document IT procedures and user knowledge base articles.
• Support the IT team on broader projects and rollouts as required.

Skills

IT support

Microsoft 365

Windows 11

Hardware troubleshooting

Networking fundamentals

Customer-focused

Travel willingness

Education

IT qualification (diploma/degree or CompTIA A+/Network+)

MD-102 or equivalent certification

Tools

Microsoft 365

Active Directory / Entra ID

Windows 11

Networking (TCP/IP, DNS, DHCP)

Endpoint protection (MD Defender, Trend Micro)

Job description

Raubex Building Cape is seeking a Junior IT Support Technician on a contract basis in Cape Town. The role requires 2–4 years of hands-on IT support, with independence to handle end-user support and operational tasks from Microsoft 365 to hardware deployments at remote sites.

Ideal candidates hold an IT qualification (diploma/degree or CompTIA A+/Network+), know Microsoft 365 and Windows 11, and can communicate clearly with business users while travelling as needed.