Field IT Support Technician – Multi-Site Windows 365 Expert

Power Group; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Power Group in Cape Town seeks an IT Support Technician to provide first- and second-line support for users at head office and construction sites. The role covers on-site and remote support, asset management, and ongoing maintenance of Windows devices and Microsoft 365 services.

The ideal candidate will have 3+ years in IT support, strong AD and networking knowledge, and certifications. A driver’s license and willingness to travel to sites are required.

Qualifications

• Matric with NCV/N6 in Information Technology or related field.
• Experience in IT support or systems administration with Windows, M365 and business apps.

Responsibilities

• Provide first- and second-line IT support on-site and remotely, resolving helpdesk tickets within agreed service levels and confirming resolution with users.
• Install, configure and maintain Windows desktops, laptops, printers, mobile devices and peripherals and troubleshoot hardware, software, network and connectivity issues across office buildings and construction sites.
• Assist and train users on Microsoft 365, Teams and business applications.
• Manage user accounts, passwords, mailboxes, permissions and access in Active Directory and Microsoft 365, support device security and report IT incidents and vulnerabilities promptly.
• Keep accurate IT hardware, software and licence records and conduct regular asset and stock audits and physical checks.
• Document procedures, fixes and changes and suggest process improvements.

Skills

Active Directory

Networking

Helpdesk software

Microsoft 365

Windows support

Asset management

Education

Matric with NCV/N6 in IT

National Diploma in Information Technology

Certifications: CompTIA A+/Network+ or CCNA

Tools

Microsoft 365 Admin

Azure

Ticketing system

Job description

Power Group in Cape Town seeks an IT Support Technician to provide first- and second-line support for users at head office and construction sites. The role covers on-site and remote support, asset management, and ongoing maintenance of Windows devices and Microsoft 365 services.

The ideal candidate will have 3+ years in IT support, strong AD and networking knowledge, and certifications. A driver’s license and willingness to travel to sites are required.