IT Technical Support Administrator

Exceed HR and Recruitment; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Exceed HR and Recruitment in Woodstock, Cape Town, seeks an experienced IT Technical Support Administrator for a permanent role in Cape Town. You will support client IT environments and administer Microsoft 365/Azure, Exchange Hybrid, SharePoint and Teams.

The role requires strong networking, AD knowledge and a customer‑facing service mindset, with ability to work independently and sometimes evenings or weekends. On-site work in Woodstock, Cape Town.

Qualifications

• Experience with Windows 7/8/10/11 and MS Office 2016–2021.
• Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint and Teams.
• Strong networking knowledge: TCP/IP, VPNs, Wi-Fi, fibre, switches/routers.
• Printers, antivirus, server environments and AD knowledge.
• Customer service with strong communication and problem-solving skills.
• Able to work independently and manage multiple tasks.
• Willingness to work occasional evenings/weekends.

Responsibilities

• Provide technical support and maintenance across clients’ IT environments.
• Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.
• Install, configure and maintain desktops, laptops, peripherals and software.
• Troubleshoot issues via onsite, telephone, email and remote support.
• Manage incidents through to resolution and liaise with vendors.
• Perform software, patch and update installations.
• Provide technical guidance, mentoring and training to colleagues.

Skills

Windows OS

MS Office

Networking

Troubleshooting

Customer service

Communication

Self-motivation

Team player

Education

Grade 12

A+ certification

N+ certification

MCITP/MCTS/MCSA

Microsoft 365/Azure certs desirable

Tools

N-able

Microsoft 365

Azure

Exchange Online

SharePoint

Teams

Active Directory

Job description

IT Technical Support Administrator required in Cape Town.

We are currently hiring a Senior Technical Support Adminitsrator for a permanent position based in Woodstock, Cape Town.

Duties and Responsibilities:

• Provide technical support and maintenance across clients’ IT environments.
• Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.
• Install, configure and maintain desktops, laptops, peripherals and software.
• Troubleshoot technical issues through onsite, telephone, email and remote support.
• Manage incidents through to resolution and liaise with vendors when required.
• Perform software, patch and update installations.
• Provide technical guidance, mentoring and training to colleagues.

Requirements:

• 4–5 years’ experience with Windows 7/8/10/11 and MS Office 2016–2021.
• Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint, Teams and N-able products.
• Strong knowledge of networking, TCP/IP, VPNs, routing, Wi‑Fi, fibre, switches and routers.
• Knowledge of printers, antivirus, server environments and Active Directory.
• Customer service experience with strong communication and problem-solving skills.
• Ability to work independently, take initiative and manage multiple tasks.
• Strong team player with a customer‑focused approach.
• Grade 12 qualification.
• A+ and N+ certifications required; MCITP/MCTS/MCSA and Microsoft 365/Azure certifications advantageous.
• Own vehicle and valid driver’s licence.
• Willingness to work occasional evenings and weekends when required.