IT Support Technician

Raubex Group Ltd; Cape Town; On-site; ZAR 180,000 - 260,000; Part time

Job summary

Raubex Building Cape is seeking a Junior IT Support Technician on a contract basis in Cape Town. The role requires 2–4 years of hands-on IT support, with independence to handle end-user support and operational tasks from Microsoft 365 to hardware deployments at remote sites.

Ideal candidates hold an IT qualification (diploma/degree or CompTIA A+/Network+), know Microsoft 365 and Windows 11, and can communicate clearly with business users while travelling as needed.

Qualifications

• 2–4 years of IT support or similar position.
• Solid end-user support and hardware/software troubleshooting.
• Knowledge of Microsoft 365 and Windows 11; TCP/IP, DNS, DHCP, VLANs.

Responsibilities

• Provide remote and on-site IT support for Microsoft 365, Windows, and core software.
• Triage, manage, and resolve helpdesk tickets within SLAs.
• Configure, deploy, and maintain desktops, laptops, and peripherals for users.
• Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Entra ID.
• Perform software installations, upgrades, patches, and OS deployments.
• Diagnose and resolve hardware faults; coordinate repairs with suppliers.
• Install and support network hardware at remote sites.
• Maintain IT stock and document IT procedures and user knowledge base articles.
• Support the IT team on broader projects and rollouts as required.

Skills

IT support

Microsoft 365

Windows 11

Hardware troubleshooting

Networking fundamentals

Customer-focused

Travel willingness

Education

IT qualification (diploma/degree or CompTIA A+/Network+)

MD-102 or equivalent certification

Tools

Microsoft 365

Active Directory / Entra ID

Windows 11

Networking (TCP/IP, DNS, DHCP)

Endpoint protection (MD Defender, Trend Micro)

Job description

Raubex Building Cape is looking for a Junior IT Support Technician to join our IT team on a contract basis. This is a hands‑on role for someone with 2-4 years of solid IT support experience who is comfortable working independently, handling both end‑user support and the operational side of keeping our environment running from Microsoft 365 support through to hardware deployments and network installations at remote sites.

MINIMUM REQUIREMENTS:

• South African citizen
• Grade 12
• A relevant IT qualification (diploma, degree, or recognised certifications like CompTIA A+ and/or Network+)
• Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent qualification would be advantageous
• Minimum 2-4 years of experience in an IT support role or similar technical position.
• Working knowledge of the Microsoft 365 suite and Windows 11.
• Practical experience with desktop and laptop hardware and software troubleshooting.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and basic network troubleshooting.
• Endpoint management / antivirus exposure (e.g. Microsoft Defender, Trend Micro, or similar)
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical business users.
• Customer-focused approach
• Valid driver's licence and willingness to travel

KEY RESPONSIBILITIES:

• Provide remote and on-site IT support across Microsoft 365, Office applications, Windows, and core line-of-business software
• Triage, manage, and resolve helpdesk tickets within agreed SLAs, keeping users informed throughout
• Configure, deploy, and maintain desktops, laptops, and peripherals for new and existing users
• Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Active Directory / Entra ID
• Perform software installations, upgrades, patches, and OS deployments
• Diagnose and resolve hardware faults, and coordinate repairs or replacements with suppliers
• Install and support network hardware (switches, access points, routers) at remote sites
• Provide second-line server support under the guidance of senior team members
• Manage IT stock, asset registers, and the IT storeroom — including stock takes and inventory accuracy
• Source and process hardware and software quotations from approved suppliers
• Maintain accurate documentation for IT procedures, configurations, and user-facing knowledge base articles
• Support the IT team on broader projects, rollouts, and infrastructure initiatives as required