IT Support Technician

Raubex

Cape Town

On-site

ZAR 180,000 - 240,000

Part time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Raubex Building Cape is seeking a Junior IT Support Technician on a contract basis. The role covers remote and on-site support, Microsoft 365, Windows 11, and hardware deployments across multiple sites. The ideal candidate has 2–4 years in IT support, strong communication, and a proactive, customer-focused mindset.

You will troubleshoot hardware and software, manage AD/Entra ID, and assist with network installations, while coordinating with suppliers and senior team members on larger projects.

Qualifications

2–4 years IT support experience
Proficient in Microsoft 365 and Windows 11
Strong hardware/software troubleshooting skills
Good networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Excellent communication and customer-focused approach

Responsibilities

Provide remote and on-site IT support across Microsoft 365, Office apps, Windows and core business software
Triages and resolves helpdesk tickets within SLAs
Configure, deploy and maintain desktops, laptops and peripherals
Manage user accounts and permissions in Microsoft 365/AD Entra ID
Install, upgrade and patch software; perform OS deployments
Diagnose hardware faults and coordinate repairs with suppliers
Install and support network hardware at remote sites
Provide second-line server support under senior guidance
Maintain IT stock, asset registers and storeroom inventory
Source hardware/software quotations from approved suppliers
Document IT procedures and user-facing knowledge base articles
Support broader IT projects and infrastructure initiatives

Skills

IT support experience

Microsoft 365

Windows 11

Hardware troubleshooting

Networking basics

Communication

Customer focus

Driver's license

Travel readiness

Education

Grade 12

IT qualification (diploma/degree or CompTIA A+/Network+)

MD-102 or equivalent

Tools

Microsoft 365 suite

Active Directory / Entra ID

Endpoint protection (Microsoft Defender/Trend Micro)

OS deployment tools

Job description

Description

Raubex Building Cape is looking for a Junior IT Support Technician to join our IT team on a contract basis. This is a hands‑on role for someone with 2–4 years of solid IT support experience who is comfortable working independently, handling both end‑user support and the operational side of keeping our environment running from Microsoft 365 support through to hardware deployments and network installations at remote sites.

Minimum Requirements

South African citizen
Grade 12
A relevant IT qualification (diploma, degree, or recognised certifications like CompTIA A+ and/or Network+)
Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent qualification would be advantageous
Minimum 2-4 years of experience in an IT support role or similar technical position.
Working knowledge of the Microsoft 365 suite and Windows 11.
Practical experience with desktop and laptop hardware and software troubleshooting.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and basic network troubleshooting.
Endpoint management / antivirus exposure (e.g. Microsoft Defender, Trend Micro, or similar)
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical business users.
Customer-focused approach
Valid driver's licence and willingness to travel

Key Responsibilities

Provide remote and on‑site IT support across Microsoft 365, Office applications, Windows, and core line‑of‑business software
Triage, manage, and resolve helpdesk tickets within agreed SLAs, keeping users informed throughout
Configure, deploy, and maintain desktops, laptops, and peripherals for new and existing users
Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Active Directory / Entra ID
Perform software installations, upgrades, patches, and OS deployments
Diagnose and resolve hardware faults, and coordinate repairs or replacements with suppliers
Install and support network hardware (switches, access points, routers) at remote sites
Provide second‑line server support under the guidance of senior team members
Manage IT stock, asset registers, and the IT storeroom — including stock takes and inventory accuracy
Source and process hardware and software quotations from approved suppliers
Maintain accurate documentation for IT procedures, configurations, and user‑facing knowledge base articles
Support the IT team on broader projects, rollouts, and infrastructure initiatives as required

Package & Remuneration

Market Related

About Us

At Raubex, our people are the driving force behind everything we build. From major infrastructure projects to long‑term partnerships, our success comes from the talent, commitment and growth of our teams.

We are focused on creating an environment where individuals can perform, grow and contribute to something bigger. Here, you don’t just build infrastructure. You help shape the future of our business and the communities we serve.

Why Join Raubex?

Work That Makes an ImpactBe part of projects that deliver real value. We build infrastructure that connects people, supports economies and leaves a lasting legacy.
Growth That Works for YouYour career path at Raubex is not fixed. You will gain hands‑on experience, access development opportunities and build skills that prepare you for the future.
A People‑First CultureWe are committed to a workplace where people feel valued, included and empowered. Collaboration, respect and open communication are part of how we work every day.
A Business That Looks AheadRaubex combines the strength of an established company with a forward‑thinking approach. We focus on innovation, adaptability and sustainable growth.

What We Offer

We aim to create an employee experience that supports both performance and wellbeing: