IT Support Technician Trainee — Hands-on Training & Mentorship

Placements24; George; On-site; ZAR 78,000 - 112,000; Full time

Benefits offered by this job

Stipend

Mentorship

Career progression

Training

Job summary

Placements24 is seeking an IT Support Technician Trainee in George, Western Cape. This apprenticeship provides hands-on training in troubleshooting, hardware/software setup, and end-user support in a fast-paced environment.

You will learn to configure networks, manage assets, and document issues while developing strong technical and customer service skills. The role offers mentorship and pathways to permanent IT roles upon successful completion.

Qualifications

• Matriculation certificate or equivalent qualification is essential.
• Passion for information technology and troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Customer-centric approach with a commitment to providing excellent service.
• Reliable, punctual, and strong work ethic.
• Candidates residing in or near George, Western Cape are strongly encouraged to apply.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware and software components.
• Troubleshoot and resolve technical issues related to operating systems, networks, and applications.
• Assist with network setup, configuration, and maintenance tasks.
• Perform regular system checks and preventative maintenance.
• Document technical issues and their resolutions in a helpdesk system.
• Escalate complex problems to senior IT staff when necessary.
• Participate in IT asset management and inventory control.
• Continuously learn about new technologies and best practices in IT support.

Skills

Hardware basics

Operating systems (Windows/macOS)

Networking concepts

Troubleshooting

Customer service

Education

Matriculation certificate

Job description

Placements24 is seeking an IT Support Technician Trainee in George, Western Cape. This apprenticeship provides hands-on training in troubleshooting, hardware/software setup, and end-user support in a fast-paced environment.

You will learn to configure networks, manage assets, and document issues while developing strong technical and customer service skills. The role offers mentorship and pathways to permanent IT roles upon successful completion.