IT Support Apprentice - Training, Mentorship & Growth

Placements24; Pietermaritzburg; Hybrid; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

On-the-job training

Mentorship from experts

Career progression opportunities

Job summary

Placements24 is seeking enthusiastic individuals for Junior IT Support Technician Apprenticeships in Pietermaritzburg, KwaZulu-Natal. You will learn IT infrastructure, troubleshoot issues, and support end-users while gaining hands-on experience.

The program provides on-the-job training with mentorship, aiming for potential full-time employment upon successful completion. Candidates should be driven to start a career in IT and adapt to new technologies.

Qualifications

• Completed Grade 12 or equivalent qualification.
• Interest in pursuing a career in IT and willingness to learn.
• Good communication and problem-solving skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and network systems.
• Troubleshoot and resolve hardware and software issues, escalating complex problems to senior technicians when necessary.
• Assist with user account management, including creation, modification, and deletion.
• Perform regular system maintenance, including updates, patches, and security checks.
• Document technical issues and resolutions accurately in the ticketing system.
• Participate in team projects and initiatives to improve IT services.
• Gain practical experience with network troubleshooting, server management, and cybersecurity basics.
• Follow established IT policies and procedures to ensure data security and system integrity.

Skills

Passion for technology

IT hardware & OS basics

Problem-solving

Communication skills

Teamwork

Learning mindset

Education

Grade 12

Tools

Ticketing systems

Job description

Placements24 is seeking enthusiastic individuals for Junior IT Support Technician Apprenticeships in Pietermaritzburg, KwaZulu-Natal. You will learn IT infrastructure, troubleshoot issues, and support end-users while gaining hands-on experience.

The program provides on-the-job training with mentorship, aiming for potential full-time employment upon successful completion. Candidates should be driven to start a career in IT and adapt to new technologies.