Trainee IT Support Technician — On-site Apprenticeship

Placements24; Kempton Park; On-site; ZAR 39,000 - 61,000; Full time

Benefits offered by this job

On-site training

Mentorship

Apprenticeship stipend

Job summary

Placements24 in Tembisa, Gauteng is offering a Trainee IT Support Technician apprenticeship designed for individuals eager to build a career in IT infrastructure and user support. You will be immersed in a hands-on learning environment, providing technical assistance to internal staff and external clients while being mentored by experienced IT professionals.

The program covers hardware, software, network troubleshooting and customer support, with on-site, full-time training at our client's

Qualifications

• Grade 12 or equivalent with basic understanding of computer systems.
• Basic knowledge of Windows and macOS and common software applications.
• Good communication and customer service skills.
• Problem-solving aptitude and attention to detail.
• Willingness to work on-site in Tembisa for the duration of the apprenticeship.
• Driver's license would be advantageous but is not essential.
• Interest in networking concepts and hardware components.

Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and access control.
• Document technical procedures and user guides.
• Escalate complex issues to senior IT staff when necessary.
• Monitor system performance and troubleshoot potential problems.
• Conduct routine system checks and maintenance tasks.
• Contribute to a positive and efficient user support experience.
• Participate in ongoing training sessions to enhance technical skills.

Job description

Placements24 in Tembisa, Gauteng is offering a Trainee IT Support Technician apprenticeship designed for individuals eager to build a career in IT infrastructure and user support. You will be immersed in a hands-on learning environment, providing technical assistance to internal staff and external clients while being mentored by experienced IT professionals.

The program covers hardware, software, network troubleshooting and customer support, with on-site, full-time training at our client's