IT Support Trainee: Hands-On Tech Career Path

Placements24; Johannesburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Full-time potential

Collaborative environment

Practical IT experience

Job summary

Placements24 in Johannesburg invites enthusiastic individuals to join our IT Support Trainee program. You will gain hands-on experience with hardware, software and network support while learning from experienced IT professionals in a dynamic tech environment.

The program focuses on practical training, teamwork, and problem solving, with mentorship and a clear pathway to full-time employment upon successful completion.

Qualifications

• Interest in technology and problem solving.
• Basic understanding of computer systems and software.
• Willingness to learn and adapt to new technologies and processes.
• Good communication and interpersonal skills.
• Ability to follow instructions and work effectively in a team environment.
• Prioritize and manage multiple tasks efficiently.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Participate in IT projects, including system upgrades and new technology implementations.

Skills

Problem solving

Basic IT knowledge

Team player

Good communication

Willingness to learn

Job description

Placements24 in Johannesburg invites enthusiastic individuals to join our IT Support Trainee program. You will gain hands-on experience with hardware, software and network support while learning from experienced IT professionals in a dynamic tech environment.

The program focuses on practical training, teamwork, and problem solving, with mentorship and a clear pathway to full-time employment upon successful completion.