IT Support Technician - Telecom Infrastructure

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Training opportunities

Wellness programs

Job summary

Placements24 seeks a dedicated IT Support Technician to provide first-line technical support for IT systems and telecommunications in Randburg, Gauteng. You will troubleshoot hardware, software, and network issues, assist end-users, and help maintain system integrity for seamless communications.

The role requires hands-on experience with Windows/macOS, basic networking, and customer-focused service. Relevant IT certifications are highly desirable, and the position offers opportunities for

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Solid understanding of hardware, Windows, and macOS.
• Basic networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide first-level support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware, software, OS, and peripherals.
• Diagnose and resolve technical problems; escalate when needed.
• Perform routine system maintenance: updates, patching, antivirus management.
• Assist with setup/configuration of network equipment (routers, switches, APs).
• Manage user accounts and IT resource access.
• Maintain IT asset inventory and documentation.

Skills

IT support

Troubleshooting

Networking basics

Communication

Education

CompTIA A+

CompTIA Network+

Tools

Antivirus software

Job description

About the Role Our client is seeking a dedicated and skilled IT Support Technician to join their operational team in Randburg, Gauteng. This role is essential for providing first-line technical support for IT systems and telecommunications infrastructure within the organisation. You will be responsible for troubleshooting hardware and software issues, assisting end-users, and maintaining the integrity of IT systems crucial for seamless communication services. The ideal candidate will have a strong understanding of computer hardware, software, networking principles, and a passion for problem-solving. This hands-on position in Randburg requires a proactive approach and excellent customer service skills to ensure that all IT-related queries and issues are resolved efficiently and effectively, supporting the smooth operation of our client's telecommunications business.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person, addressing hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, operating systems, and peripherals.
• Diagnose and resolve technical problems, escalating complex issues to senior IT staff or relevant departments.
• Perform routine system maintenance, including software updates, patching, and antivirus management.
• Assist with the setup and configuration of network equipment such as routers, switches, and access points.
• Manage user accounts, permissions, and access to IT resources.
• Maintain an inventory of IT assets and ensure accurate record-keeping.
• Develop and update IT support documentation and user guides.
• Ensure compliance with IT policies and security procedures.
• Respond promptly to service requests and maintain a high level of customer satisfaction.

Requirements

• Proven experience as an IT Support Technician or in a similar technical support role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
• Experience with mobile telecommunications devices and systems is a plus.
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
• Customer-focused attitude with a commitment to providing excellent service.
• Ability to work independently and manage time effectively in a busy environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Willingness to learn and adapt to new technologies within the telecommunications sector.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunity to work within a key sector of the telecommunications industry.
• Comprehensive benefits package, including medical aid and retirement contributions.
• Training and development opportunities to enhance technical skills.
• A stable and supportive work environment in Randburg.
• Exposure to a wide range of IT and telecommunications technologies.
• Paid leave and access to wellness programs.