Technical Support Analyst

Placements24; Randburg; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development opportunities

Hybrid work environment

Paid time off

Job summary

Placements24 seeks a skilled Technical Support Analyst in Randburg, Gauteng, for a hybrid role providing high-level IT support to internal and external clients. You will diagnose, troubleshoot, and resolve complex hardware, software, and network issues while maintaining documentation and user guidance.

The ideal candidate has 3+ years in technical support, strong Windows/Linux knowledge, familiarity with VPNs and firewalls, and relevant IT certs (CCNA/MCSA).

Qualifications

• 3+ years of experience in technical support or IT analysis.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with network protocols, firewalls, and VPNs.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Proficiency in troubleshooting common software and hardware failures.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities, with the capacity to explain technical concepts clearly.
• Ability to work effectively in a hybrid model, in-office and remote.
• Located in or able to commute to Randburg, Gauteng.
• Relevant IT certifications (e.g., CCNA, MCSA) are highly desirable.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems reported by users.
• Install, configure, and upgrade operating systems and applications.
• Manage user accounts, permissions, and access to company resources.
• Perform regular system maintenance and performance tuning.
• Develop and maintain comprehensive technical documentation and support guides.
• Escalate unresolved issues to senior engineers or specialized teams.
• Assist in the planning and implementation of IT infrastructure projects.
• Monitor IT systems for potential issues and implement proactive solutions.
• Provide training and guidance to end-users on IT best practices.

Skills

Analytical thinking

Problem solving

Communication skills

Customer focus

Tools

Windows

Linux

VMware/Hyper-V

VPNs/Firewalls

Job description

About the Role

Our client, a well-established IT solutions provider, is seeking a skilled Technical Support Analyst to join their team in Randburg, Gauteng. This hybrid role offers a dynamic work environment where you will be responsible for providing high-level technical assistance to internal and external clients. Your expertise will be crucial in diagnosing, troubleshooting, and resolving complex IT issues, ensuring minimal downtime and maximum productivity. The ideal candidate is proficient in a range of technologies, possesses excellent problem-solving skills, and excels in customer interaction. Our client is committed to fostering a culture of continuous learning and professional growth within the Randburg community, providing a supportive atmosphere for their employees.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems reported by users.
• Install, configure, and upgrade operating systems and applications.
• Manage user accounts, permissions, and access to company resources.
• Perform regular system maintenance and performance tuning.
• Develop and maintain comprehensive technical documentation and support guides.
• Escalate unresolved issues to senior engineers or specialized teams.
• Assist in the planning and implementation of IT infrastructure projects.
• Monitor IT systems for potential issues and implement proactive solutions.
• Provide training and guidance to end-users on IT best practices.

Requirements

• A minimum of 3 years of experience in technical support or IT analysis.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with network protocols, firewalls, and VPNs.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Proficiency in troubleshooting common software and hardware failures.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities, with the capacity to explain technical concepts clearly.
• Ability to work effectively in a hybrid model, collaborating both in-office and remotely.
• Located in or able to commute to Randburg, Gauteng.
• Relevant IT certifications (e.g., CCNA, MCSA) are highly desirable.

Benefits

• An annual salary package of ZAR.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for continuous professional development and certifications.
• A supportive and collaborative hybrid work environment.
• Access to advanced IT tools and resources.
• Generous paid time off and sick leave.
• Career advancement opportunities within a growing organization.