IT Support Specialist - Telecom Infrastructure

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Health insurance coverage

Opportunities for IT certifications

Stable work environment with a team

Paid annual leave

Pension fund contribution

Job summary

Placements24 is seeking a hands-on IT Support Specialist to join our client in Mahikeng, North West. The role focuses on end-user support, hardware/software troubleshooting, and maintaining reliable IT systems critical to telecommunications operations.

The ideal candidate holds a National Certificate or Diploma in IT or Computer Science with at least 2 years in IT support. On-site work and strong customer service abilities are essential.

Qualifications

• National Certificate or Diploma in IT, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar technical role.
• Strong knowledge of Windows operating systems and common office applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with hardware troubleshooting and repair.
• Proficiency in installing and configuring software.
• Good understanding of IT security best practices.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work on-site in Mahikeng, North West.

Responsibilities

• Provide first-level technical support to internal users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues using troubleshooting techniques.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and patches.
• Assist with network administration tasks, including monitoring and basic troubleshooting.
• Respond to IT support tickets in a timely and efficient manner.
• Document IT procedures, solutions, and user guides.
• Support the IT infrastructure related to telecommunications operations.
• Escalate complex issues to senior IT staff or vendors when necessary.

Skills

Customer service

Communication

Education

National Certificate or Diploma in IT/Computer Science

Job description

About the Role

Our client, a key player in the telecommunications sector, is seeking an IT Support Specialist to join their team in Mahikeng, North West. This role is essential for maintaining the smooth operation of our IT systems and infrastructure that support our telecommunications services. You will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the reliability of our IT environment. This is a crucial on-site role, requiring a proactive approach to problem-solving and a commitment to supporting the technology that drives our business forward in Mahikeng.

Key Responsibilities

• Provide first-level technical support to internal users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues using troubleshooting techniques.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and patches.
• Assist with network administration tasks, including monitoring and basic troubleshooting.
• Respond to IT support tickets in a timely and efficient manner.
• Document IT procedures, solutions, and user guides.
• Support the IT infrastructure related to telecommunications operations.
• Escalate complex issues to senior IT staff or vendors when necessary.

Requirements

• National Certificate or Diploma in IT, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar technical role.
• Strong knowledge of Windows operating systems and common office applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with hardware troubleshooting and repair.
• Proficiency in installing and configuring software.
• Good understanding of IT security best practices.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work on-site in Mahikeng, North West.

Benefits

• Competitive salary package.
• Health insurance coverage.
• Opportunities for IT certifications and training.
• Stable work environment with a supportive team.
• Paid annual leave.
• Pension fund contribution.