IT Support Technician (L2 / Tier 2)

The Recruitment Pig; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading Managed Service Provider in Johannesburg is seeking an experienced IT Support Technician (L2) to provide advanced technical support. The ideal candidate will have 2–4 years' experience in a multi-site support environment, strong skills in Windows, M365, and networking, and possess relevant certifications (CompTIA A+ and Network+). You'll be responsible for ensuring high service standards and maintaining documentation. This is an on-site role with occasional client site visits and participation in after-hours support.

Qualifications

• Minimum of 2–4 years in an MSP or multi-site support environment.
• Strong troubleshooting skills in Windows 10/11 and M365.
• Valid driver’s license and work authorization for South Africa.

Responsibilities

• Provide advanced technical support as L2 Technician.
• Troubleshoot complex issues on Windows devices.
• Support networking issues including DHCP/DNS.
• Manage administrative tasks for Active Directory.
• Document and maintain knowledge bases accurately.
• Participate in on-call rotation and client site visits.

Skills

Windows 10/11 support

M365 basics

Active Directory

Wi-Fi/LAN troubleshooting

Client-friendly communication

Education

CompTIA A+

CompTIA Network+

ITIL Foundation (bonus)

Tools

HaloPSA

NinjaOne

Job description

IT Support Technician (L2 / Tier 2) required in Johannesburg.

Are you a skilled and proactive IT Support Technician with a passion for problem-solving? Do you have a knack for tackling complex technical issues and a commitment to providing exceptional service? If so, we have an exciting opportunity for you to join a dynamic and innovative Managed Service Provider (MSP) in Johannesburg.

We’re seeking a dedicated and knowledgeable L2/Tier 2 IT Support Technician to join our team in Johannesburg, South Africa. This on-site role involves providing critical technical support and ensuring our diverse client base, with both on-premise and cloud environments, receives timely and efficient service.

You’ll be a key player in upholding our high standards for disciplined service operations and excellent documentation.

What You’ll Do:

• As an L2 Technician, you will provide advanced technical support and act as a point of escalation for our first-line support team. You will own tickets from start to finish, ensuring our service level agreements (SLAs) are consistently met.
• L2 Support: Troubleshoot and resolve complex issues related to desktops, laptops, printers, and peripherals on Windows 10/11 (macOS experience is a plus).
• Networking: Provide support for Wi-Fi and LAN issues, including DHCP/DNS, VLAN basics, and captive portals. You’ll also conduct on-site visits to diagnose and resolve networking problems.
• Microsoft Stack: Handle administrative tasks for Active Directory (users, groups, and GPO basics), Microsoft 365/Exchange Online, OneDrive, and SharePoint.
• Ticketing & Documentation: Use our ticketing system (HaloPSA) to triage, update, and resolve tickets with accurate time logs, categories, and client-friendly updates. We believe that “done means documented,” so you will be responsible for maintaining our knowledge bases, asset notes, and change logs to a high standard.
• System Maintenance: Use our RMM tool (NinjaOne) to monitor, patch, and remediate endpoints and servers.
• On-Site Work & On-Call: Be available for occasional travel to client sites and participate in an after-hours/weekend rotation for urgent incidents or scheduled changes.

What You’ll Bring:

• Experience: A minimum of 2–4 years of experience in an MSP or a multi-site support environment, operating at a solid L1.5-L2 level.
• Technical Skills: You must have strong support experience with Windows 10/11, M365 basics, Active Directory, and Wi-Fi/LAN troubleshooting. Exposure to Hyper-V/VMware, file/print servers, email security, and backup/restore basics (e.g., Veeam or Cove) is a plus.
• Certifications: CompTIA A+ and CompTIA Network+ certifications are required. An ITIL Foundation certification is a bonus.
• Tooling: Be comfortable using ticketing systems (ideally HaloPSA) and RMM tools (ideally NinjaOne).
• Soft Skills: You are client-friendly, calm under pressure, and proactive. You have a structured approach to troubleshooting, a strong sense of ownership, and excellent communication skills in English.
• Non-negotiables: You must have a valid driver’s license, reliable transport, and legal work authorization for South Africa.

Remuneration & How to Apply:

Remuneration: Your compensation will be a market-related salary based on your experience, with details discussed during the interview.

To Apply: Please submit your CV on CompuJobs or send it directly on WhatsApp to 072 807 0535. Include a short paragraph describing a tricky Wi-Fi or Active Directory issue you’ve solved and how you documented it.