IT Support Engineer — Remote & On-Site Helpdesk Pro

Truworths; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Truworths IT is seeking an IT Support Engineer to deliver desktop and first-line support to users across Head Office and divisional offices, handling hardware and software issues and incidents. The role requires a proactive, customer-focused approach and the ability to work under pressure.

The position offers hybrid work between remote and on-site support across Head Office and divisional locations in Cape Town. Strong troubleshooting, communication skills, and teamwork are essential.

Responsibilities

• Provide desktop and first-line IT support to users at Head Office and Divisional Offices.
• Resolve hardware and software issues and manage service requests and incidents.
• Demonstrate strong troubleshooting, communication, and customer service skills.

Job description

Truworths IT is seeking an IT Support Engineer to deliver desktop and first-line support to users across Head Office and divisional offices, handling hardware and software issues and incidents. The role requires a proactive, customer-focused approach and the ability to work under pressure.

The position offers hybrid work between remote and on-site support across Head Office and divisional locations in Cape Town. Strong troubleshooting, communication skills, and teamwork are essential.