IT Support Engineer - Desktop

Truworths; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Truworths IT is seeking an IT Support Engineer to deliver desktop and first-line support to users across Head Office and divisional offices, handling hardware and software issues and incidents. The role requires a proactive, customer-focused approach and the ability to work under pressure.

The position offers hybrid work between remote and on-site support across Head Office and divisional locations in Cape Town. Strong troubleshooting, communication skills, and teamwork are essential.

Responsibilities

• Provide desktop and first-line IT support to users at Head Office and Divisional Offices.
• Resolve hardware and software issues and manage service requests and incidents.
• Demonstrate strong troubleshooting, communication, and customer service skills.

Job description

The IT Support Engineer is responsible for providing desktop and first-line IT support to users across Head Office and Divisional Offices, both remotely and on-site. The role focuses on resolving hardware and software issues, managing service requests and incidents, and delivering a high standard of customer service.

The successful candidate will provide technical support to employees at all levels of the business, ensuring timely and effective resolution of IT-related problems. The role requires strong troubleshooting and communication skills, the ability to work independently and as part of a team, and a proactive approach to learning and adapting in a fast-paced environment. The IT Support Engineer must remain customer-focused, perform effectively under pressure, and be willing to undertake occasional labour-intensive tasks when required.