IT Support Apprentice - Hybrid Training & Growth

Placements24; Upington; Hybrid; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship from experienced staff

Apprenticeship stipend

Opportunity for full-time employment

Hands-on IT support experience

Job summary

Placements24 in Upington is offering a Junior Technical Support Specialist Apprenticeship. The role combines in-office tasks with remote work and serves as an entry path into IT support and client services.

You will learn to diagnose and resolve a range of technical issues across software and hardware, while delivering excellent customer service and documenting interactions for knowledge sharing.

Qualifications

• Matriculation or equivalent is required.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to learn new technologies quickly.
• Hybrid work environment experience is a plus.

Responsibilities

• Respond to and resolve client technical support requests via phone, email, or chat.
• Diagnose hardware, software, and network issues.
• Guide users through step-by-step solutions.
• Escalate complex issues to senior staff when needed.
• Document all interactions and resolutions accurately.
• Help maintain IT support knowledge base and docs.
• Learn about the company's software products and common issues.
• Provide feedback to improve product quality.
• Contribute to a positive client experience.

Skills

Problem-solving

Communication skills

Patience

Willingness to learn

Team player

Education

Matriculation certificate

IT certifications (e.g., CompTIA A+)

Job description

Placements24 in Upington is offering a Junior Technical Support Specialist Apprenticeship. The role combines in-office tasks with remote work and serves as an entry path into IT support and client services.

You will learn to diagnose and resolve a range of technical issues across software and hardware, while delivering excellent customer service and documenting interactions for knowledge sharing.