Hybrid IT Support Apprentice | Mentorship & Growth

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Mentorship and hands-on training

IT certifications opportunities

Job summary

Placements24 is seeking an Apprentice Technical Support Specialist based in Nelspruit. You will provide first‑level technical assistance, troubleshoot hardware and software, and contribute to maintaining IT systems with a blend of on-site and remote support.

You will join a rapidly growing IT services team, receive hands-on training and mentorship, and have a clear pathway for career progression in Mpumalanga. This entry‑level role emphasizes customer service and problem solving.

Qualifications

• Completed Matric; IT certifications desirable.
• Basic understanding of computer systems, networks and operating systems.
• Legally eligible to work in South Africa.

Responsibilities

• Provide first-level technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software.
• Assist in managing IT inventory and asset tracking.
• Document issues and resolutions in a knowledge base.
• Escalate complex issues to senior IT staff when necessary.
• Perform routine system maintenance and updates.
• Educate users on basic IT best practices and system usage.
• Contribute to IT security protocols and best practices.
• Respond to user requests and service tickets promptly.

Skills

Tech-savvy mindset

Problem-solving

Communication skills

Team player

Willingness to learn

Basic IT concepts

Education

Completed Matric (secondary education)

IT certifications (e.g., CompTIA A+) or IT diploma

Job description

Placements24 is seeking an Apprentice Technical Support Specialist based in Nelspruit. You will provide first‑level technical assistance, troubleshoot hardware and software, and contribute to maintaining IT systems with a blend of on-site and remote support.

You will join a rapidly growing IT services team, receive hands-on training and mentorship, and have a clear pathway for career progression in Mpumalanga. This entry‑level role emphasizes customer service and problem solving.