Hybrid IT Support Apprentice - Training & Mentorship

Placements24; Pretoria; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

On-the-job training

Mentorship from senior IT staff

Exposure to diverse IT infrastructure

Potential for IT certifications

Hybrid work environment

Job summary

Placements24 is seeking an Apprentice IT Support Specialist in Pretoria. The role combines on-site hands-on support with remote tasks, offering hands-on training in hardware, software, networking, and IT security under experienced mentors.

You will provide first-level support, assist with system maintenance, and gain exposure to a wide range of technologies in a growing tech environment. This apprenticeship emphasizes practical learning and professional development.

Qualifications

• Matriculation certificate or equivalent required, preferably with tech subjects.
• Strong interest in IT support, hardware, software and networking.
• Basic understanding of Windows and macOS and common software applications.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve hardware and software issues efficiently.
• Assist in managing user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and backups.
• Document technical procedures, solutions, and support requests.
• Monitor system performance and identify potential issues.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to users on new software or hardware.
• Assist in maintaining IT inventory and asset management.

Skills

Communication

Customer focus

Problem solving

Team player

Detail-oriented

Willing to learn

Education

Matric/Equivalent

Tools

Windows

macOS

Office suite

Job description

Placements24 is seeking an Apprentice IT Support Specialist in Pretoria. The role combines on-site hands-on support with remote tasks, offering hands-on training in hardware, software, networking, and IT security under experienced mentors.

You will provide first-level support, assist with system maintenance, and gain exposure to a wide range of technologies in a growing tech environment. This apprenticeship emphasizes practical learning and professional development.