Hybrid IT Support Apprentice - Start Your Tech Career

Placements24; Gauteng; Hybrid; ZAR 45,000 - 78,000; Full time

Benefits offered by this job

Structured apprenticeship program

Mentorship from IT professionals

Certifications opportunities

Hybrid work arrangement

Training allowance

Job summary

Placements24 invites applications for a Trainee IT Support Specialist apprenticeship in Tembisa, Gauteng. This entry‑level role is designed to launch careers in IT with structured learning and formal training in IT support principles.

You will work with a dedicated IT team, gaining exposure to hardware, software, and networks in a hybrid setting. Ideal candidates have a strong IT interest, Grade 12, and a willingness to learn.

Qualifications

• Strong interest in information technology and customer service.
• Excellent problem-solving and analytical skills.
• Good interpersonal and communication skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software applications.
• Manage user accounts and permissions.
• Assist with network setup and troubleshooting.
• Document IT support issues and resolutions in a ticketing system.
• Participate in IT asset management and inventory.
• Support the IT team with various projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Escalate complex issues to senior IT staff when necessary.

Skills

Interest in IT

Customer service mindset

Problem solving

Communication skills

Education

Grade 12

Post-matric IT qualification

Job description

Placements24 invites applications for a Trainee IT Support Specialist apprenticeship in Tembisa, Gauteng. This entry‑level role is designed to launch careers in IT with structured learning and formal training in IT support principles.

You will work with a dedicated IT team, gaining exposure to hardware, software, and networks in a hybrid setting. Ideal candidates have a strong IT interest, Grade 12, and a willingness to learn.