IT Service Delivery Leader - Infrastructure & SLAs

Be Different Recruitment; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A reputable recruitment agency is seeking a Service Delivery Manager to oversee IT infrastructure services in Johannesburg. This role requires a minimum of 5 years of service delivery management experience, strong ITIL knowledge, and exceptional negotiation skills. Responsibilities include managing SLA compliance, vendor relationships, and daily operations of IT services to ensure reliability and alignment with business needs. The ideal candidate should have a Matric certificate and a degree in IT, along with IT security experience.

Qualifications

• Must have at least 5 years experience as a Service Delivery Manager.
• Extensive experience in utilising ITSM tools for service delivery.
• Proven ability to manage vendors and SLAs.

Responsibilities

• Ensure reliability and security of infrastructure-related services.
• Manage vendor relationships and ensure adherence to SLAs.
• Oversee day-to-day operations of IT infrastructure services.

Skills

IT Security and Infrastructure experience

Strong negotiation skills

Knowledge of ITIL frameworks

Proven experience as a Service Delivery Manager

Education

Degree in Information Technology

Matric

Formal qualifications in ITIL or ITSM

A+, N+, Security related certification

Job description

A reputable recruitment agency is seeking a Service Delivery Manager to oversee IT infrastructure services in Johannesburg. This role requires a minimum of 5 years of service delivery management experience, strong ITIL knowledge, and exceptional negotiation skills. Responsibilities include managing SLA compliance, vendor relationships, and daily operations of IT services to ensure reliability and alignment with business needs. The ideal candidate should have a Matric certificate and a degree in IT, along with IT security experience.