Client-Centric Service Delivery Lead

SavageOne Pty Ltd; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic technology services firm in Johannesburg seeks a results-driven Service Delivery Manager with 5-9 years of experience. You will oversee service delivery to ensure high performance, manage client relationships, and drive improvements in processes. The ideal candidate will have a Bachelor's degree in IT or a related field, along with strong skills in stakeholder management and ITIL practices. This role offers the opportunity to lead a cross-functional team in enhancing service delivery.

Qualifications

• 5-9 years of experience in service delivery or client management.
• Proven experience managing service performance in multi-client environments.
• Strong knowledge of ITIL practices is preferable.

Responsibilities

• Ensure high levels of customer satisfaction through effective service delivery.
• Oversee the end-to-end delivery of IT/business services.
• Coordinate cross-functional teams to resolve service issues.

Skills

Service Delivery Management

ITIL practices knowledge

Stakeholder Management

Problem-Solving Skills

Organizational Abilities

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Jira

Job description

A dynamic technology services firm in Johannesburg seeks a results-driven Service Delivery Manager with 5-9 years of experience. You will oversee service delivery to ensure high performance, manage client relationships, and drive improvements in processes. The ideal candidate will have a Bachelor's degree in IT or a related field, along with strong skills in stakeholder management and ITIL practices. This role offers the opportunity to lead a cross-functional team in enhancing service delivery.