Client-Centric Service Delivery Lead

SavageOne Pty Ltd

Johannesburg

On-site

ZAR 500,000 - 700,000

Full time

14 days+
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Job summary

A dynamic technology services firm in Johannesburg seeks a results-driven Service Delivery Manager with 5-9 years of experience. You will oversee service delivery to ensure high performance, manage client relationships, and drive improvements in processes. The ideal candidate will have a Bachelor's degree in IT or a related field, along with strong skills in stakeholder management and ITIL practices. This role offers the opportunity to lead a cross-functional team in enhancing service delivery.

Qualifications

  • 5-9 years of experience in service delivery or client management.
  • Proven experience managing service performance in multi-client environments.
  • Strong knowledge of ITIL practices is preferable.

Responsibilities

  • Ensure high levels of customer satisfaction through effective service delivery.
  • Oversee the end-to-end delivery of IT/business services.
  • Coordinate cross-functional teams to resolve service issues.

Skills

Service Delivery Management
ITIL practices knowledge
Stakeholder Management
Problem-Solving Skills
Organizational Abilities

Education

Bachelor's degree in Information Technology

Tools

ServiceNow
Jira

Job description

A dynamic technology services firm in Johannesburg seeks a results-driven Service Delivery Manager with 5-9 years of experience. You will oversee service delivery to ensure high performance, manage client relationships, and drive improvements in processes. The ideal candidate will have a Bachelor's degree in IT or a related field, along with strong skills in stakeholder management and ITIL practices. This role offers the opportunity to lead a cross-functional team in enhancing service delivery.
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Opportunities for professional development
Supportive work environment
Collaboration on innovative solutions