Service Delivery Manager

Insideout; South Africa; Híbrido; ZAR 480 000 - 960 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based bonus

Medical aid

Retirement benefits

Remote-friendly environment

Resumo da oferta

Insideout is seeking a seasoned Service Delivery Manager in Gauteng to lead IT service delivery for external clients. The role supports remote/hybrid work, manages SLAs, and drives performance improvements with a focus on customer satisfaction and efficiency.

A competitive package includes a performance bonus and retirement benefits. The successful candidate will have 7+ years in IT service delivery or IT operations, ITIL (and PMP) certs, strong leadership, and proven ability to manage complex

Qualificações

• Bachelor's degree in a related field.
• 7+ years in IT service delivery or IT operations management.
• Proven experience managing SLAs and external client services.
• Strong ITSM knowledge, leadership, and data-driven decision making.

Responsabilidades

• Manage end-to-end delivery of IT services to clients, ensuring SLAs and quality.
• Develop and improve IT service management processes based on ITIL.
• Act as primary contact for key clients on service delivery.
• Monitor performance, analyze data, and report on SLAs and satisfaction.
• Lead and mentor a team of service delivery professionals.
• Manage budgets and resource allocation for service delivery.
• Identify risks and develop proactive mitigations.
• Collaborate with sales, account management, and technical teams.
• Drive innovation in service delivery and conduct regular service reviews.

Conhecimentos

ITIL

Leadership

Client relationship management

Data analysis

Formação académica

Bachelor's degree in Computer Science / IT / Business

Ferramentas

ITIL

Descrição da oferta de emprego

Explore numerous service delivery manager positions in Gauteng , where opportunities are growing. These roles involve overseeing project delivery, managing client relationships, and ensuring service level agreements are met. Professionals skilled in IT service management ( ITSM ), project management, and team leadership are highly sought after.
Gauteng 's job market includes roles for service delivery managers across various sectors, from IT and telecommunications to finance and healthcare. Key responsibilities often include process improvement, stakeholder communication, and performance reporting. Candidates should possess strong analytical abilities and a proven track record of successful service delivery.
Job seekers can find service delivery manager jobs that match their experience level, from entry-level positions to senior management roles. Companies are looking for individuals who can drive efficiency, enhance customer satisfaction, and contribute to business growth. Search for the latest service delivery manager vacancies in Gauteng and take the next step in your career.

What People Ask

A bachelor's degree in a related field like IT, business administration, or project management is often required. Certifications such as ITIL, PMP, or Prince12 can significantly boost your chances. Employers value experience in IT service management and a strong understanding of service delivery principles.

Service delivery managers oversee the delivery of IT services to clients, manage service level agreements (SLAs), and ensure customer satisfaction. They handle incident management, problem resolution, and continuous service improvement. They work to maintain strong client relationships and drive operational efficiency.

The salary range for a service delivery manager in Gauteng typically falls between ZAR 480,000 and ZAR 960,000 per year, depending on experience and company size. Senior roles and those requiring specialized skills may command higher compensation. This range helps estimate potential earnings in this field.

Key skills include strong leadership, communication, and problem-solving abilities. Service delivery managers need expertise in IT service management ( ITSM ) frameworks, project management methodologies, and stakeholder management. They should be adept at data analysis and process improvement.

Top employers include Dimension Data , MTN , and Vodacom . These companies frequently seek experienced service delivery managers to oversee their IT operations and client services. They offer opportunities for career advancement and professional development.

Showing 244 Service Delivery Manager jobs in Gauteng

Job Description

About the Role Our client, a dynamic IT services and consulting firm, is seeking a proactive and experienced Service Delivery Manager to join their team, with the option for this role to be fully remote. The Service Delivery Manager will be responsible for ensuring the efficient and effective delivery of IT services to clients, managing service level agreements (SLAs), and driving customer satisfaction. This role requires a strong understanding of IT service management frameworks, excellent leadership skills, and the ability to manage complex client relationships. The successful candidate will be instrumental in optimizing service delivery processes and contributing to the growth and reputation of our client's IT solutions in Benoni, Gauteng and beyond.

Key Responsibilities

• Manage the end-to-end delivery of IT services to clients, ensuring services meet agreed-upon SLAs and quality standards.
• Develop, implement, and continuously improve IT service management processes based on ITIL or similar frameworks.
• Act as the primary point of contact for key clients regarding service delivery, resolving issues and managing expectations.
• Monitor service performance, analyze data, and produce regular reports on service levels, availability, and customer satisfaction.
• Lead and mentor a team of service delivery professionals, fostering a culture of excellence and continuous improvement.
• Manage operational budgets for service delivery, ensuring cost-effectiveness and resource optimization.
• Identify and mitigate risks associated with service delivery, developing proactive solutions.
• Collaborate with sales, account management, and technical teams to ensure seamless service transitions and client support.
• Drive innovation in service delivery, exploring new technologies and methodologies to enhance client value.
• Conduct regular service review meetings with clients to assess performance and identify opportunities for service enhancement.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 7 years of experience in IT service delivery or IT operations management, with at least 3 years in a management role.
• Proven experience managing SLAs and delivering IT services to external clients.
• In-depth knowledge of IT service management (ITSM) frameworks, such as ITIL.
• Excellent leadership, communication, and client relationship management skills.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Experience managing IT operational budgets and resource allocation.
• Ability to work effectively in a remote or hybrid work environment.
• Relevant certifications (e.g., ITIL Foundation, PMP) are a strong advantage.
• Demonstrated ability to manage complex projects and multiple client engagements simultaneously.

Benefits

Our client offers a competitive remuneration package, including a performance-based bonus structure, comprehensive medical aid, and retirement benefits. This role provides excellent opportunities for professional development and career progression in the rapidly evolving IT sector. Being a remote-friendly position, it offers significant flexibility. You will join a collaborative and innovative team within a growing company that values employee well-being and career advancement, impacting clients in Benoni, Gauteng and globally.