IT Operations Strategy Lead — Service Delivery & Continuity

Datafin; Cape Town; On-site; ZAR 1,000,000 - 1,300,000; Full time

Job summary

A dynamic financial services group is seeking a Head of IT Operations in Cape Town to manage service delivery, infrastructure, and continuity management. The role requires a relevant degree or diploma and ITIL Expert certification, with a minimum of 5 years of experience in IT operations management. Responsibilities include overseeing IT processes, ensuring business continuity, and fostering a culture of improvement among internal teams and vendors. This leadership role demands strong initiative and leadership skills to drive operational excellence.

Qualifications

• Minimum of at least 5 years experience in managing IT teams, processes, governance and frameworks.
• Significant IT Operations Management experience.

Responsibilities

• Overall ownership, development and management of IT processes, procedures and vendors.
• Accountable for the prevention and resolution of IT problems and incidents.
• Deliver changes and releases to ensure business continuity.
• Constantly monitor performance against Service and Operational Level Agreements.
• Manage internal and external relationships and foster improvement.

Skills

Initiative/Proactivity

Leadership skills

Deadline driven

Written communication

Innovation

Problem Analysis

Teamwork & Partnering

Relationship Building

Education

Relevant Degree or Diploma

ITIL Expert certificate or equivalent

Job description

A dynamic financial services group is seeking a Head of IT Operations in Cape Town to manage service delivery, infrastructure, and continuity management. The role requires a relevant degree or diploma and ITIL Expert certification, with a minimum of 5 years of experience in IT operations management. Responsibilities include overseeing IT processes, ensuring business continuity, and fostering a culture of improvement among internal teams and vendors. This leadership role demands strong initiative and leadership skills to drive operational excellence.