ITIL-Driven Service Delivery Manager

Baraka It Solutions (Pty) Ltd; Pretoria; Presencial; ZAR 600 000 - 1 100 000; Tempo integral

Resumo da oferta

Baraka It Solutions (Pty) Ltd is seeking an experienced IT Service Delivery Manager in Pretoria to govern delivery strategies, align with the City ICT plan, and drive ITIL processes. The role requires senior expertise in incident reporting, asset/contract/SLA compliance, and staff development.

The candidate will guide service improvements, manage multi-level user provisioning, and ensure audit readiness while reporting on key performance metrics within the ICT End Support contract.

Qualificações

• A relevant ICT degree or diploma is required.
• ITIL certificate essential.
• Provide advice and guidance on service delivery matters and improvements.
• Ensure alignment of service delivery strategy with the City ICT strategy.
• Manage the implementation of ITIL processes to improve service delivery.
• Minimum 5 years in IT service delivery management.
• Ensure compliance of ICT assets, contracts and SLAs.
• Daily and monthly reporting of incidents across the City.
• Report on the performance of the ICT End Support contract.
• Oversee training and development of Technicians to keep up with technology trends.

Responsabilidades

• Provide advice and guidance on service delivery matters
• Ensure alignment of service delivery strategy with the City ICT strategy
• Manage the implementation of ITIL processes to improve service delivery
• Manage multi-level administration of all users and groups
• Ensure compliance with audit requirements within the unit
• Monitor quality, risk, standards and practices against prescribed frameworks
• Manage training and development of Technicians to keep abreast with latest technology trends
• Report on incidents and the overall performance of the ICT End Support contract

Conhecimentos

ITIL

Service delivery management

Formação académica

Bachelor's degree or National Diploma in ICT

Descrição da oferta de emprego

Baraka It Solutions (Pty) Ltd is seeking an experienced IT Service Delivery Manager in Pretoria to govern delivery strategies, align with the City ICT plan, and drive ITIL processes. The role requires senior expertise in incident reporting, asset/contract/SLA compliance, and staff development.

The candidate will guide service improvements, manage multi-level user provisioning, and ensure audit readiness while reporting on key performance metrics within the ICT End Support contract.