IT Service Delivery Lead: Client & SLA Focus

Diopoint; Johannesburg; Presencial; ZAR 700 000 - 900 000; Tempo integral

Resumo da oferta

Diopoint in Johannesburg is seeking a Service Delivery Manager to oversee client relationships and service delivery across ICT infrastructure and managed services. The role requires coordinating SLAs, reporting on performance, and ensuring contracted services are delivered efficiently and on time.

The ideal candidate will have a Bachelor’s degree and 5–7 years’ experience in ICT service management, with strong ITIL process knowledge and stakeholder management skills.

Qualificações

• Requires strong ICT infrastructure knowledge and managed services experience.
• Experience managing SLAs and service delivery in ICT environments.
• Must have 5–7 years’ experience in service delivery/management.
• Bachelor’s degree in related field.

Responsabilidades

• Manage client relationships and coordinate service delivery activities.
• Oversee SLA performance and reporting.
• Ensure contracted services are delivered on time and to agreed standards.
• Prepare and present progress reports to stakeholders.

Conhecimentos

Client relationships

Stakeholder management

ITIL processes

Service delivery

Reporting

Analytical skills

Formação académica

Bachelor’s degree in Business Administration/ related

Ferramentas

Dell

HP/Enterprise

Huawei

VMware

Veeam

Nutanix

Descrição da oferta de emprego

Diopoint in Johannesburg is seeking a Service Delivery Manager to oversee client relationships and service delivery across ICT infrastructure and managed services. The role requires coordinating SLAs, reporting on performance, and ensuring contracted services are delivered efficiently and on time.

The ideal candidate will have a Bachelor’s degree and 5–7 years’ experience in ICT service management, with strong ITIL process knowledge and stakeholder management skills.