Senior IT Integration & Service Delivery Lead

Boardroom Appointments; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Boardroom Appointments in Johannesburg seeks a seasoned IT service delivery leader to oversee enterprise support, ensure system stability, and drive effective service reviews with clients and partners. The candidate will manage both in-house and outsourced delivery, foster strong customer relationships, and push for SLA excellence through structured governance and continuous improvement.

A relevant degree, ITIL intermediate certification, and extensive team leadership experience are essential

Qualifications

• Bachelor's degree or equivalent in a relevant field desirable.
• ITIL intermediate (operational support and analysis).
• Seasoned level of experience in a similar role.
• Seasoned level of experience managing support in an organisation supporting enterprise IT customers.
• Seasoned level of client services / support management experience.
• Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals.
• Seasoned level of experience working in a team-oriented, collaborative environment.
• Seasoned level of experience of in-house / outsourced IT service delivery / management.
• Seasoned level of experience with in-house or outsourced service delivery and/or management.
• Seasoned level of experience of managing customer relationships and conducting service review meetings.
• Seasoned level of experience managing and developing service level agreements.

Responsibilities

• Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency.
• Monitors, maintains, supports and optimises all aspects of the network and systems.

Skills

Seasoned level of experience managing?

Education

Bachelor's degree or equivalent in a relevant field

Tools

ITIL Intermediate

Job description

Boardroom Appointments in Johannesburg seeks a seasoned IT service delivery leader to oversee enterprise support, ensure system stability, and drive effective service reviews with clients and partners. The candidate will manage both in-house and outsourced delivery, foster strong customer relationships, and push for SLA excellence through structured governance and continuous improvement.

A relevant degree, ITIL intermediate certification, and extensive team leadership experience are essential