IT Operations Manager

ATS Client; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Life and Disability Cover

Funeral Cover

Job summary

ATS Client in Johannesburg leads three key functions within Infrastructure: IT Infrastructure, IT Support, and Facilities Management. This role ensures the effective delivery of technology services, workplace infrastructure, business continuity, and facilities operations, enabling a secure, efficient, and productive operating environment.

The successful candidate will provide operational leadership, team development, service delivery improvements, and vendor management across IT and facilities.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Facilities Management, Business Management, or a related field.
• Relevant industry certifications will be advantageous.
• Experience developing and implementing operational policies, procedures, and governance frameworks.

Responsibilities

• Lead and oversee the day-to-day operations of the IT Infrastructure, IT Support, and Facilities teams.
• Ensure functions align with business priorities and service expectations.
• Develop and implement governance frameworks for consistency and accountability.
• Foster collaboration across teams to deliver an integrated Infrastructure department.
• Provide leadership, coaching, and performance management to team members.
• Monitor KPIs and service standards and drive continuous improvement.
• Identify skills gaps and implement training plans.
• Oversee SLAs, turnaround times, and performance targets.
• Drive cost reduction and efficiency improvements across teams.
• Lead projects from planning through implementation and manage vendor relationships.

Skills

Leadership

Strategic planning

Project management

Process improvement

Stakeholder engagement

Budget management

Vendor management

Communication

Education

Bachelor's degree in IT/CS/Facilities/Business

Tools

ITSM tools

Infrastructure monitoring tools

Building management systems

Job description

The successful candidate will be responsible for leading and overseeing three key functions within the Infrastructure division: IT Infrastructure, IT Support, and Facilities Management. This role ensures the effective delivery of technology services, workplace infrastructure, business continuity, and facilities operations, enabling the organisation to maintain a secure, efficient, and productive operating environment.

Key Responsibilities

Operational Leadership

• Lead and oversee the day-to-day operations of the IT Infrastructure, IT Support, and Facilities teams.
• Ensure all functions operate efficiently, effectively, and in alignment with business priorities and service expectations.
• Develop and implement operational strategies, processes, and governance frameworks that promote consistency, accountability, and continuous improvement.
• Foster collaboration across teams to create an integrated and service-oriented Infrastructure department.

Team Management & Development

• Provide leadership, coaching, mentoring, and performance management to team members.
• Establish clear performance objectives and monitor delivery against agreed KPIs and service standards.
• Identify skills gaps and implement training and development plans to enhance team capabilities.
• Build a culture of professionalism, accountability, customer focus, and continuous learning.

Service Delivery & Process Improvement

• Ensure adherence to service level agreements (SLAs), turnaround times, and operational performance targets.
• Implement and optimise processes that improve efficiency, productivity, and service quality across all teams.
• Drive initiatives that reduce operational costs, improve business performance, and support organisational growth.
• Continuously evaluate and improve service delivery models to enhance user and stakeholder satisfaction.

Infrastructure, Security & Business Continuity

• Oversee the availability, reliability, and performance of IT infrastructure and facilities.
• Ensure systems, networks, buildings, and related infrastructure are proactively maintained and managed.
• Support the implementation of robust cybersecurity practices, risk mitigation strategies, and regulatory compliance requirements.
• Maintain effective business continuity and disaster recovery plans to minimise operational disruption.

Project & Vendor Management

• Lead infrastructure and facilities-related projects from planning through implementation.
• Manage relationships with vendors, contractors, and service providers to ensure quality service delivery and value for money.
• Monitor budgets, resource allocation, and project performance to meet business and operational objectives.

Qualifications, Skills & Experience

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Facilities Management, Business Management, or a related field.
• Relevant industry certifications will be advantageous.

Experience

• Minimum of 5 years' experience in a senior IT Operations, Infrastructure Management, or Facilities Management leadership role.
• Demonstrated success in managing multiple operational teams within a technology and/or infrastructure environment.
• Experience developing and implementing operational policies, procedures, and governance frameworks.
• Strong track record of driving operational efficiency, service improvement, and team performance.

Technical Knowledge

• Cybersecurity and information security best practices.
• IT infrastructure management, including servers, networks, cloud services, and end‑user computing.
• Facilities and building management.
• IT Service Management (ITSM) frameworks and tools.
• Infrastructure monitoring and performance management solutions.
• Facilities management systems and maintenance management platforms.
• Building utilities, security systems, and physical infrastructure management.
• Solar power systems, battery backup solutions, generators, and alternative energy infrastructure.
• Business continuity and disaster recovery planning.

Key Skills

• Leadership and people management.
• Strategic and operational planning.
• Project and programme management.
• Process improvement and optimisation.
• Stakeholder engagement and relationship management.
• Problem‑solving and decision‑making.
• Budget and vendor management.
• Communication and interpersonal effectiveness.

Success Measures

Success in this role will be demonstrated through the effective performance and management of all Infrastructure functions and the consistent achievement of operational objectives.

• High availability, reliability, and performance of IT systems, networks, infrastructure, and facilities.
• Proactive identification and resolution of risks, vulnerabilities, and operational issues before they impact business operations.
• Effective maintenance and testing of business continuity and disaster recovery capabilities.
• Strong security posture and ongoing compliance with relevant industry standards, policies, and regulatory requirements.
• Delivery of IT support services within agreed service levels and turnaround times.
• Clean, safe, secure, and well‑maintained facilities that support business operations.
• Strong collaboration and alignment between Infrastructure, Support, and Facilities teams.
• Well‑documented and consistently applied policies, procedures, and governance controls.
• High levels of employee engagement, performance, capability development, and skills enhancement within teams.
• Continuous improvement initiatives that drive operational efficiency, cost optimisation, and service excellence.

Remuneration & Benefits

• Competitive market‑related salary, commensurate with qualifications and experience.
• Performance‑based annual incentive/bonus.
• Subsidised Life and Disability Cover.
• Funeral Cover.
• Opportunity to work within a dynamic and growth‑focused organisation that values innovation, operational excellence, and continuous improvement.

This is an excellent opportunity for a results‑driven leader to make a meaningful impact by driving service excellence, operational resilience, and business efficiency across critical infrastructure and facilities functions.