IT Operations Manager

WatersEdge Solutions; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Performance bonus

Life & Disability Cover

Funeral Cover

Hybrid working

Job summary

WatersEdge Solutions is partnering with a well-established insurance/IT services organisation to recruit an experienced IT Operations Manager. This senior role leads IT Infrastructure, IT Support and Facilities, ensuring the availability, security and resilience of the technology environment while driving operational excellence.

You will mentor teams, implement best practices and drive service delivery improvements to support long-term business objectives in a hybrid setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Facilities Management or related field.
• Minimum 5 years' experience in IT Operations or Facilities Management leadership.
• Proven experience leading multiple technical and operational teams.
• Strong knowledge of IT infrastructure, networking, and systems administration.
• Experience developing IT policies, governance frameworks, and operational processes.

Responsibilities

• Lead IT Infrastructure, IT Support and Facilities teams to ensure availability, security and resilience of the technology environment.
• Drive service delivery improvements, governance, and cost optimisation across IT operations and facilities.
• Oversee cybersecurity, data privacy, regulatory compliance and business continuity planning.
• Mentor and develop team members; lead strategic projects that align IT with business goals.
• Monitor KPIs and collaborate with senior leadership to achieve operational targets.

Skills

Leadership

IT Infrastructure

Networking

Regulatory compliance

Stakeholder management

People management

Education

Bachelor's degree in IT/Facilities/Related Field

Tools

ITSM platforms

Job description

Location: Bedfordview, Johannesburg (Hybrid potential) Employment Type: Permanent | Full-Time Industry: Insurance | IT Infrastructure | Technology Operations

WatersEdge Solutions is partnering with a well-established organisation in the insurance sector to recruit an experienced IT Operations Manager. This is a senior leadership opportunity for a strategic and hands‑on operations professional who can lead multiple infrastructure functions while driving operational excellence, service delivery, security, and continuous improvement.

This role oversees IT Infrastructure, IT Support, and Facilities, making it ideal for someone with strong technical leadership experience and a passion for building high‑performing teams and scalable operational processes.

About the Role

As the IT Operations Manager, you will be responsible for leading three critical operational teams: IT Infrastructure, IT Support, and Facilities. You will ensure the availability, security, and resilience of the organisation's technology environment while overseeing facilities management and driving operational efficiencies across the department.

You will provide strategic leadership, mentor team members, implement best practices, improve service delivery, and lead initiatives that support the organisation's long‑term business objectives.

Key Responsibilities

IT Infrastructure Management

• Ensure high availability and performance of servers, networks, and core IT infrastructure
• Oversee cybersecurity, data privacy, and regulatory compliance
• Maintain robust business continuity and disaster recovery plans
• Monitor infrastructure health and proactively address risks and vulnerabilities

IT Support Leadership

• Manage IT support operations and ensure SLA compliance
• Oversee software deployment, maintenance, and user support
• Maintain IT asset registers and Active Directory environments
• Drive service excellence and continuous improvement across support services

Facilities Management

• Oversee building maintenance, physical infrastructure, utilities, and security systems
• Manage facilities‑related service providers and maintenance activities
• Ensure building asset registers remain accurate and up to date
• Support the smooth operation of company facilities and shared services

Leadership & Operations

• Lead, mentor, and develop multiple operational teams
• Develop policies, procedures, and governance frameworks
• Drive operational efficiency, cost optimisation, and process improvements
• Implement projects that improve business performance and service delivery
• Monitor departmental KPIs and ensure operational targets are achieved
• Collaborate with senior leadership to align IT operations with business strategy

What You'll Bring

• Bachelor's degree in Information Technology, Computer Science, Facilities Management, or a related field
• Minimum 5 years' experience in an IT Operations or Facilities Management leadership role
• Proven experience managing multiple technical and operational teams
• Strong knowledge of IT infrastructure, networking, and systems administration
• Experience developing IT policies, governance frameworks, and operational processes
• Strong leadership, coaching, and people management skills
• Excellent stakeholder management and communication abilities
• Strong analytical and problem‑solving capability
• Experience managing service delivery and SLA performance
• Ability to balance strategic planning with operational execution

Nice to Have

• Cybersecurity experience
• IT Infrastructure management expertise
• Facilities or building management experience
• Experience with IT Service Management (ITSM) platforms
• Experience with infrastructure monitoring tools
• Knowledge of solar power, backup battery systems, and generators
• Business continuity and disaster recovery planning experience

What's On Offer

• Market‑related salary based on experience
• Performance‑based annual bonus
• Subsidised Life and Disability Cover
• Funeral Cover
• Hybrid working opportunity
• Opportunity to lead a critical operational function within a well‑established business
• Exposure to strategic technology and infrastructure initiatives

Company Culture

This organisation values innovation, accountability, collaboration, and operational excellence. Employees are encouraged to take ownership, develop their teams, and continuously improve systems and processes while delivering exceptional service to both internal stakeholders and customers. The culture promotes long-term growth, teamwork, and delivering practical solutions that make a meaningful impact.

Please note: If you have not been contacted within 10 working days, consider your application unsuccessful.