Senior IT Infrastructure Engineer

ATS Client; Germiston; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ATS Client in Germiston, South Africa seeks a Senior IT Infrastructure Engineer to design, manage and optimize our IT infrastructure within ITSM, ensuring reliability, security and scalability. You will lead cross-functional teams and oversee daily operations, backups and disaster recovery.

The role demands expertise in servers (Windows/Linux), networking, AD, Azure, and strong project management capabilities to support business goals.

Qualifications

• Degree in Information Technology or Computer Science.
• ITIL Foundations certification.
• Project Management certification.
• Strong knowledge of server hardware, operating systems (Windows/Linux), storage, and virtualization technologies.
• Proficiency in networking (LAN, SD-WAN, VLANs, switches, firewalls, routing protocols).
• Strong knowledge of Microsoft Active Directory environment.
• Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated).
• Knowledge and hands-on experience with Azure cloud platform.
• Management certification (added advantage).

Responsibilities

• Act as primary escalation point for ITSM ticketing, troubleshooting complex technical issues, log analysis, reporting, and monitoring for users within scope
• Design, deploy, and maintain scalable and secure IT infrastructure
• Ensure high availability and performance through proactive monitoring, upgrades, and optimizations
• Oversee daily IT operations, manage incidents, and implement backup and disaster recovery solutions
• Document processes and ensure compliance with organizational standards
• Manage IT hardware resources and capacity planning
• Manage IT infrastructure projects and major changes, including requirements gathering, implementation planning, specifications, tender processes, supplier selection, and user acceptance testing
• Provide technical guidance, mentor junior staff, and collaborate with cross-functional teams to align IT initiatives with business goals
• Act as custodian of group norms and policies, ensuring use of approved business applications and MIS services
• Manage IT infrastructure-related contracts and SLAs, including review, drafting, execution, and compliance
• Maintain and update documentation of procedures and configurations
• Ensure IT infrastructure management complies with ISO, ITIL, and QHSE processes
• Apply security policies, procedures, and baselines
• Conduct technology watch and anticipate new technologies

Skills

Strong communication

Analytical troubleshooting

Project management

Organized

Team player

Agile

Education

Degree in Information Technology or Computer Science

ITIL Foundations certification

Project Management certification

Tools

Azure

Active Directory

Aruba

Cisco

Windows Server

Linux

Job description

About the job: Senior IT Infrastructure Engineer

JOB PURPOSE: IT Infrastructure Engineer - within the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). The main function is supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called Senior IT Infrastructure Engineer.

• Responsible for designing, managing, and optimizing the organization's IT infrastructure while ensuring seamless day-to-day operations
• Combines technical leadership in infrastructure engineering with operational oversight to support organizational goals, ensuring reliability, security, and scalability of systems and processes
• Ensures continuity of service on a day-to-day basis

Scope of Infrastructure

• Network / Telecommunications
  Cabling, switches, optimizers, routers, firewalls, proxies, gateways, WAN, WiFi, video-conferencing systems, UPS, air conditioning, generators, IoT
• Systems
  Servers (Windows/Linux or iSeries), storage, data backup means, local applications
• End Users
  PCs, thin clients, smartphones/tablets, printers, satellite phones, scanner guns, headsets

The role forms part of the BUILD and/or RUN teams within the MIS department. The geographical scope of work aligns with the reporting lines.

Job Functions

• Act as primary escalation point for ITSM ticketing, troubleshooting complex technical issues, log analysis, reporting, and monitoring for users within scope
• Design, deploy, and maintain scalable and secure IT infrastructure
• Ensure high availability and performance through proactive monitoring, upgrades, and optimizations
• Oversee daily IT operations, manage incidents, and implement backup and disaster recovery solutions
• Document processes and ensure compliance with organizational standards
• Manage IT hardware resources and capacity planning
• Manage IT infrastructure projects and major changes, including requirements gathering, implementation planning, specifications, tender processes, supplier selection, and user acceptance testing
• Provide technical guidance, mentor junior staff, and collaborate with cross-functional teams to align IT initiatives with business goals
• Act as custodian of group norms and policies, ensuring use of approved business applications and MIS services
• Manage IT infrastructure-related contracts and SLAs, including review, drafting, execution, and compliance
• Maintain and update documentation of procedures and configurations
• Ensure IT infrastructure management complies with ISO, ITIL, and QHSE processes
• Apply security policies, procedures, and baselines
• Conduct technology watch and anticipate new technologies

Deliverables

IT Hardware Resources Management

• Hardware inventory, including IT contracts
  • Frequency: Daily, Weekly, Monthly

Infrastructure Management

• System uptime and reliability metrics
  • Frequency: Monthly
• Incident resolution times within SLA
  • Frequency: Monthly
• User Acceptance Testing (UAT) per project
  • Frequency: One UAT per project
• Contribution to infrastructure action plan updates
  • Frequency: Monthly
• Weekly meetings with MIS Manager
  • Frequency: Weekly
• Capacity planning (telecommunications, hardware, and human resources)
  • Frequency: Quarterly

Key Skills

• Strong communication and interpersonal skills
• Meeting skills
• Customer care
• Organized
• Conceptual thinking
• Strong analytical and troubleshooting skills
• Excellent project management and organizational abilities

Personal Attributes

• Agile and open-minded
• Professional
• Team player
• Strong interpersonal skills
• Integrity and loyalty
• Flexible
• Strong problem-solving aptitude

Minimum Education and Experience Requirements - Qualifications

• Degree in Information Technology or Computer Science
• ITIL Foundations certification
• Project Management certification
• Strong knowledge of server hardware, operating systems (Windows/Linux), storage, and virtualization technologies
• Proficiency in networking (LAN, SD-WAN, VLANs, switches, firewalls, routing protocols)
• Strong knowledge of Microsoft Active Directory environment (added advantage)
• Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated)
• Knowledge and hands-on experience with Azure cloud platform (added advantage)
• Management certification (added advantage)

Rules and Regulations

• Ensure all work is carried out in accordance with departmental and procedural manuals
• Ensure understanding of rules and regulations of all statutory bodies
• Must be willing and prepared to travel
• Must have a valid passport