Head of Operations

Network Finance; Randburg; Sur place; ZAR 900 000 - 1 500 000; Plein temps

Résumé du poste

Network Finance is seeking a Head of Operations for a technology services company to lead core operational functions, drive service delivery excellence, and enable growth. You will work with technical teams, clients, suppliers and executives to implement process improvements, manage budgets, and ensure high client satisfaction.

The role requires strategic vision, strong leadership, and a track record in IT operations and vendor management.

Qualifications

• Minimum 7 years' IT operations or managed services experience.
• Experience leading multiple teams and operational functions.
• Strong budgeting, cost control, and profitability focus.
• Excellent stakeholder engagement and communication.
• Knowledge of vendor management and procurement.

Responsabilités

• Lead and manage multiple operational teams.
• Drive performance, accountability, and continuous improvement initiatives.
• Ensure service levels, turnaround times, and client commitments are met.
• Monitor operational KPIs and implement corrective actions.
• Manage employee performance, coaching, development, and succession planning.
• Act as a senior escalation point for operational and service delivery matters.
• Coordinate client and internal projects from planning through to implementation and completion.
• Oversee vendor management, procurement activities, stock controls, and operational expenditure.
• Contribute to budgeting, cost optimization, commercial decision-making, and profitability initiatives.
• Produce operational reporting and provide recommendations to senior leadership.
• Build and maintain strong relationships with clients, suppliers, and key stakeholders.

Connaissances

Leadership

Budgeting

Vendor management

Procurement

IT operations

Stakeholder engagement

Formation

Degree or diploma in IT/Business

Outils

ITSM tools

Description du poste

Our client is a well-established technology services company that delivers managed IT solutions to a diverse client base. They are seeking a Head of Operations to lead and oversee key operational functions while ensuring exceptional service delivery, operational efficiency, and continued business growth.

This position offers the opportunity to work closely with technical teams, clients, suppliers, and executive leadership to drive operational excellence, improve processes, and support strategic business objectives. If you are passionate about leadership, accountability, continuous improvement, and delivering outstanding client outcomes, this could be the ideal next step in your career.

Key Responsibilities

• Lead and manage multiple operational teams, including service delivery, account management, operations coordination, and procurement.
• Drive operational performance, accountability, and continuous improvement initiatives.
• Ensure service levels, turnaround times, and client commitments are consistently met.
• Monitor operational KPIs and implement corrective actions where required.
• Manage employee performance, coaching, development, and succession planning.
• Act as a senior escalation point for operational and service delivery matters.
• Coordinate client and internal projects from planning through to implementation and completion.
• Oversee vendor management, procurement activities, stock controls, and operational expenditure.
• Contribute to budgeting, cost optimization, commercial decision-making, and profitability initiatives.
• Produce operational reporting and provide recommendations to senior leadership.
• Build and maintain strong relationships with clients, suppliers, and key stakeholders.

Job Experience and Skills Required

• Minimum 7 years' experience within IT Operations, Managed Services, Service Delivery, or a similar technology environment.
• Proven experience in a senior operational leadership or management role.
• Experience managing multiple teams and operational functions.
• Strong people leadership, coaching, and performance management capabilities.
• Experience managing technology-related projects and coordinating technical and non-technical teams.
• Commercial understanding including budgeting, cost management, and profitability.
• Experience with vendor, supplier, and procurement management.
• Sound understanding of Managed Services and IT Service Management environments.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Relevant degree, diploma, or industry certifications advantageous.
• Exposure to infrastructure, cloud services, cybersecurity, telecommunications, business continuity, and IT asset management would be beneficial.